Sixth Report - Parliamentary and Health Service Ombudsman Scrutiny 2021–22

Select Committee
Public Administration and Constitutional Affairs Committee HC 745 31 March 2023
Report Status Government responded
Conclusions & Recommendations 35 items (17 recs)
Source View on Parliament website
Government Response (AI assessment · 35 of 35 classified)
Accepted 16
Accepted in Part 1
Acknowledged 17
Rejected 1
Clear

Recommendations

1 results
9 Accepted in Part
Para 39
The Committee appreciates that there are issues to address with the use of mediation, such...
Recommendation
The Committee appreciates that there are issues to address with the use of mediation, such as the fact that the PHSO cannot publish the details of parties’ engagement through private mediation. However, finding solutions to these issues should be a … Read more
Government Response Summary
The PHSO aims to double the number of mediations again in 2023-24, has trained more caseworkers, and will start publishing outcomes of complaints resolved through mediation, but does not commit to the specific 25% target due to complainant availability and the need for systemic investigations.
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