First Report - Parliamentary and Health Service Ombudsman Scrutiny 2020–21

Select Committee
Public Administration and Constitutional Affairs Committee HC 213 20 May 2022
Report Status Government responded
Conclusions & Recommendations 20 items (11 recs)
Source View on Parliament website
Government Response (AI assessment · 18 of 20 classified)
Accepted 6
Accepted in Part 2
Acknowledged 7
Deferred 3
Clear

Recommendations

3 results
7 Deferred
The Committee recommends that the PHSO learns from and implements best practice at the Local...
Recommendation
The Committee recommends that the PHSO learns from and implements best practice at the Local Government and Social Care Ombudsman by publishing feedback scores about its service, split between those complainants who were happy with the result of their case … Read more
Government Response Summary
The government is evaluating a six-month hybrid working pilot and will report on its evaluation in the autumn to set out working arrangements into the medium term.
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9 Deferred
Para 43
The Committee welcomes the career development pathways and accreditation scheme put in place within the...
Recommendation
The Committee welcomes the career development pathways and accreditation scheme put in place within the organisation, but also encourages the PHSO to look at possible new development opportunities within the organisation to encourage staff retention and to ensure there is … Read more
Government Response Summary
The government endorses the Committee’s recommendation urging the Government to take legislative action to reform UK public service Ombudsman schemes. States that Victims bill will allow complaints directly to PHSO.
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16 Deferred
Para 70
The Committee reiterates its call for the Government to introduce legislation to reform the PHSO...
Recommendation
The Committee reiterates its call for the Government to introduce legislation to reform the PHSO and start consulting with relevant stakeholders and the public, on a cross-party basis, to ensure the Bill be brought forward as soon as possible. It … Read more
Government Response Summary
The government acknowledges the importance of ombudsman reform, but states it is not included in the current legislative programme, and continues to consider options. It will engage with the committee if it wishes to make proposals for wider Ombudsman reform.
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