30 Not Addressed

Social media algorithms fail to differentiate harmful from harmless content, spreading misinformation.

Conclusion
Advertising is crucial to major social media companies, which depend on recommending engaging content to increase time spent on their platforms and draw attention to adverts. Their recommendation algorithms do not effectively differentiate between harmless and harmful engaging content, which can result in promotion of misleading, damaging, or hateful material. The effects spread through the online ecosystem, helping to incentivise the production and spread of harmful content. (Conclusion, Paragraph 85) 58
Government Response Summary
The government reaffirms its commitment to a safer online world and urges providers to counter mis- and disinformation, but reiterates the Online Safety Act's focus on illegal content and content harmful to children. It does not address the committee's conclusion about recommendation algorithms incentivising harmful content due to advertising, instead referencing existing industry self-regulation like the IAB UK's Gold Standard.
Government Response
Not Addressed
HM Government Not Addressed
The government is committed to a safer online world and we urge providers to counter the spread of mis- and disinformation on their services. The government recognises that online misinformation has the potential to cause real-world impacts and undermine public trust in the information environment. However, tackling this issue is extremely complicated. We need to be honest that you cannot eliminate all harmful content online and a balance must be found with freedom of expression – a critical fundamental right. We recognise that mis- and disinformation is a broad, and cross-cutting issue, and we therefore think the most appropriate response is to directly address the most prevalent and concerning harms associated with it. The OSA takes a proportionate approach by focusing on the worst kinds of mis- and disinformation – that which is illegal or harmful to children. This means companies are required to tackle illegal disinformation content on their services and protect children from certain harmful mis- and disinformation. The OSA will also hold Category 1 services to account over the enforcement of their terms of service, including terms related to mis- and disinformation. The Online Safety Act introduces duties for in-scope services to implement proportionate systems and processes for mitigating risks to users’ safety. Regulated services are required to monitor how effective these systems and processes are. Accordingly, Ofcom will judge the systems and processes that platforms have in place to address content captured under the Act’s safety duties, and take enforcement action where proportionate systems and processes are not in place, including by requiring certain steps or imposing fines via penalty notices. Under the regime, Ofcom does not make judgements on, or serve penalty notices in response to, individual pieces of content. To equip Ofcom with the powers this recommendation proposes, there would need to be an associated duty on platforms to tackle the monetisation of harmful content; this would necessitate defining ‘harmful content’, i.e. that which falls out of scope of the current duties but still has the capacity to cause harm to users. Imposing penalties in relation to individual pieces of content where providers haven’t been made aware of them could also have broader implications for policies designed to ensure the efficient functioning of the internet by providing limited protections to essential internet intermediary services. The Gold Standard is a certification scheme run by the Internet Advertising Bureau (IAB UK) that seeks to improve the digital advertising landscape through the implementation of standards for buyers and sellers of digital media space. Its purpose is to create a safe and responsible ecosystem, work towards greater consumer safety online, and increase business and consumer trust in online ads. The Working Group of the Online Advertising Taskforce is concerned with promoting awareness and uptake of the Gold Standard.
Addressee Bodies
Department for Science, Innovation and Technology
Timeline
Recommendation age 0.9 yr
Report published 11 Jul 2025