Second Report - Welfare policy in Scotland
Select Committee
Scottish Affairs Committee
HC 55
23 June 2021
Government Response (AI assessment · 148 of 148 classified)
Accepted
40
Acknowledged
33
Deferred
20
Rejected
27
Government response
First Special Report - Welfare policy in Scotland: UK and Scottish Government Responses to the Committee’s Second Report · published 19 Nov 2021
Recommendations & Conclusions
148 results
1
Conclusion
Acknowledged
Para 22
The evidence we have seen from the inquiry has highlighted evidence of somewhat different approaches...
Conclusion
The evidence we have seen from the inquiry has highlighted evidence of somewhat different approaches adopted by the governments but these differences were not jeopardising the devolution of welfare to Scotland and both governments are striving to treat claimants fairly …
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Government Response Summary
The Scottish Government welcomes the report's recognition of commitment from both governments to social security devolution and states its content to support publicly restating the commitment to constructive joint working.
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2
Recommendation
Accepted in Part
We recommend that DWP and Social Security Scotland work together to promote benefit up-take across...
Recommendation
We recommend that DWP and Social Security Scotland work together to promote benefit up-take across all benefits in Scotland. Jobcentre staff in Scotland should be aware of the principles of both the DWP customer charter and the Scottish Social Security …
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Government Response Summary
The government accepts the recommendation for promoting benefit uptake and inter-agency signposting by detailing existing initiatives, but rejects discussing it at the Joint Ministerial Working Group, stating its role is non-operational.
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3
Conclusion
Accepted
Para 50
We note that while intergovernmental relations on the devolution of welfare appear to be working...
Conclusion
We note that while intergovernmental relations on the devolution of welfare appear to be working well, the evidence received by the Committee highlights that there are operational issues around data sharing that need to be resolved to the satisfaction of …
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Government Response Summary
The government states it fully considers all data sharing requests, has established a dedicated Scottish Devolution Data Sharing Board, and works with the Scottish Government through a regular Chief Data Officers' forum to address data sharing processes.
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4
Conclusion
Not Addressed
The delays to the rollout of the devolved benefits until 2025 are highly regrettable.
Conclusion
The delays to the rollout of the devolved benefits until 2025 are highly regrettable. Although this delay can be blamed in part on covid-19, the largest delays were announced in 2019—a delay from 2021 to 2024. The Committee regrets that …
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Government Response Summary
The government's response details DWP's existing mechanisms for data sharing with the Scottish Government, including a dedicated board and regular forums, and states that the Scottish Government should build its own datasets. However, it does not directly address the committee's regret regarding delays to devolved benefit rollout or general collaborative working to resolve them.
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5
Recommendation
Deferred
Para 52
We recommend that the Scottish Government liaise with the DWP before announcing new welfare policies.
Recommendation
We recommend that the Scottish Government liaise with the DWP before announcing new welfare policies. This will allow any complex issues to be ironed out before the announcement.
Government Response Summary
The UK government redirected the recommendation, stating it is a matter for the Scottish Government to address.
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6
Recommendation
Accepted
Para 53
We recommend that that both governments take the opportunity to publicly restate their priorities for...
Recommendation
We recommend that that both governments take the opportunity to publicly restate their priorities for joint working and joint delivery of social security to those who rely on it in Scotland. This could be done via a Ministerial statement or …
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Government Response Summary
The government states its commitment to safe transfer of powers and highlights existing forums like the Joint Ministerial Working Group on Welfare, whose minutes are published, as demonstrating a collaborative approach, but does not commit to a new Ministerial statement or joint policy document.
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7
Recommendation
Accepted
Para 54
We recommend that the DWP should prioritise delivering the six to 16-year-old data required by...
Recommendation
We recommend that the DWP should prioritise delivering the six to 16-year-old data required by the Scottish Government, or work with the Scottish Government to find an alternative type of data, so that the Scottish Government are able to roll …
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Government Response Summary
DWP states it already considers all data sharing requests, has a dedicated board and forum with the Scottish Government, and has informed them what data it can share and directed them to other data sources, implying the Scottish Government should also build its own datasets.
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8
Recommendation
Deferred
We recommend that Social Security Scotland consider all mechanisms for acquiring their own data where...
Recommendation
We recommend that Social Security Scotland consider all mechanisms for acquiring their own data where possible if they are requesting data which DWP does not hold. DWP and Social Security Scotland should develop a shared protocol and agreement about data …
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Government Response Summary
The government redirects responsibility for Social Security Scotland acquiring its own data to the Scottish Government, and, regarding a shared data protocol, describes existing DWP data sharing boards and forums, without committing to developing a new protocol or shared team.
Scotland Office
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9
Recommendation
Accepted
Para 67
We understand that the devolution of benefits has left a ‘tricky’ landscape of Scottish social...
Recommendation
We understand that the devolution of benefits has left a ‘tricky’ landscape of Scottish social security. There should be an improvement of communications to claimants on what measures are available to them and a review of how Jobcentres work in …
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Government Response Summary
The government outlined several existing initiatives to improve communication and signposting, including a Work Coach toolkit and links between UK and Scottish government websites, and noted a new Operational Reference Group established to continuously improve the benefit experience.
Scotland Office
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10
Conclusion
Acknowledged
Para 68
We also note the increase in the number of work coaches (by 13,500) and specialist...
Conclusion
We also note the increase in the number of work coaches (by 13,500) and specialist disability employment advisers in recent months as a result of the UK Government’s recent recruitment campaign. We see this as a very welcome step in …
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Government Response Summary
The government acknowledged the positive highlighting of DWP's pandemic response and the increase in work coaches and disability employment advisors, providing more specific numbers for Scotland.
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11
Recommendation
Deferred
Para 69
We recommend that the Joint Ministerial Working Group consider developing new communications materials and guidance...
Recommendation
We recommend that the Joint Ministerial Working Group consider developing new communications materials and guidance in the form of a Scottish welfare service directory to be updated annually. This would allow claimants, organisations (including housing associations and Local Authorities & …
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Government Response Summary
The government stated that DWP and Social Security Scotland have established an Operational Reference Group to review service delivery issues and consider future improvements for shared customers, but did not specifically commit to developing a Scottish welfare service directory as recommended.
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12
Recommendation
Deferred
Para 70
We also recommend that Social Security Scotland fully engage with the independent benefit calculators currently...
Recommendation
We also recommend that Social Security Scotland fully engage with the independent benefit calculators currently signposted by the UK Government on its website and for both governments to learn from communications that have taken place throughout Welfare policy in Scotland …
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Government Response Summary
The UK government redirected the recommendation, stating it is a matter for the Scottish Government to address.
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13
Conclusion
Deferred
Para 79
We welcome the Scottish Government’s intention to move away from face to face assessments as...
Conclusion
We welcome the Scottish Government’s intention to move away from face to face assessments as part of the process for administering disability benefits from this summer onward, and we note the support this initiative has from mental health and inclusion …
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Government Response Summary
The UK government redirects the item, stating that it pertains to the Scottish Government's responsibilities and intentions regarding disability benefit assessments.
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14
Recommendation
Deferred
We recommend that Social Security Scotland should provide more information on how they will gather...
Recommendation
We recommend that Social Security Scotland should provide more information on how they will gather the relevant data required to make decisions on the amount of money given to claimants in order to ensure that the move away from face …
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Government Response Summary
The government states that this is a recommendation for the Scottish Government.
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15
Recommendation
Not Addressed
Para 93
We pay tribute to the DWP employees during this very difficult time in managing and...
Recommendation
We pay tribute to the DWP employees during this very difficult time in managing and handling the huge increase of people accessing welfare because of the covid-19 pandemic. The digital by default system has withstood the pressure placed on it …
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Government Response Summary
The government's response is an introductory paragraph, acknowledging positive observations in the report and the efforts of DWP employees, but does not specifically address the recommendation to offer other support options.
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16
Recommendation
Accepted
We recommend that there should be an increase in resources and support for claimants who...
Recommendation
We recommend that there should be an increase in resources and support for claimants who struggle or cannot make a claim online—for example telephone and or video call appointments. The DWP should provide more financial resources for the Help to …
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Government Response Summary
The government rejects the recommendation for an increase in resources, stating that existing support, including a Freephone helpline, open Jobcentres, and continued funding for Citizens Advice Scotland's Help to Claim service until March 2022, is sufficient.
Scotland Office
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17
Conclusion
Acknowledged
Para 110
We note the wealth of evidence we have received as part of this inquiry that...
Conclusion
We note the wealth of evidence we have received as part of this inquiry that the payment award for claimants of Universal Credit is not enough to tackle poverty in Scotland and provide claimants with a stable support base from …
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Government Response Summary
The government acknowledges the committee's observation by highlighting Universal Credit's role during the pandemic and the temporary uplift, while reiterating its focus on employment and the Plan for Jobs as a route out of poverty.
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18
Recommendation
Rejected
Para 111
We recommend that the UK Government closely review the issue of making permanent the £20...
Recommendation
We recommend that the UK Government closely review the issue of making permanent the £20 uplift in the run up to the expiration of this policy at the end of September 2021, whilst also taking into account the significant financial …
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Government Response Summary
The government rejects the recommendation to extend the £20 uplift to legacy benefits, stating there was never a plan to do so, and implies the uplift for UC was a temporary measure during the pandemic, now focusing on the 'Plan for Jobs' for economic recovery.
Scotland Office
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19
Recommendation
Rejected
Para 112
We also recommend that DWP raise the work allowance for Universal Credit claimants and re-establish...
Recommendation
We also recommend that DWP raise the work allowance for Universal Credit claimants and re-establish work allowances for single adult claimants so that they can keep more of the money they earn, to allow them to work their way out of poverty.
Government Response Summary
The government rejects the recommendation to extend work allowances to single adults, stating it has no such plans and that work allowances are targeted at those with the greatest barriers to the labour market. It highlights previous increases and annual uprating.
Scotland Office
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20
Conclusion
Rejected
Para 122
We welcome the improvements made to the advance payment system, such as the doubling of...
Conclusion
We welcome the improvements made to the advance payment system, such as the doubling of the amount of time to repay, and a reduction in the rate at which deductions can be made. We also acknowledge the advance system is …
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Government Response Summary
The government explains the existing advance payment system, including extended repayment periods, and rejects non-repayable advances due to fraud risk, administrative burden, and high costs.
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21
Recommendation
Rejected
Para 123
We recommend that the DWP consider alternative arrangements to the five week wait for a...
Recommendation
We recommend that the DWP consider alternative arrangements to the five week wait for a first payment and associated advances system (which currently acts as an interest free loan) and should consider again the recommendation from the Work and Pensions …
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Government Response Summary
The government rejects alternative arrangements like a 'starter payment', defending its existing New Claim Advances system and citing increased fraud risk, administrative burden, and high costs for non-repayable grants.
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22
Conclusion
Accepted
Para 128
We note criticism levied about sanctions in the Universal Credit system, and we are particularly...
Conclusion
We note criticism levied about sanctions in the Universal Credit system, and we are particularly concerned that sanctions do not foster a positive atmosphere for people when they are receiving Universal Credit and looking for a job. Despite this, we …
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Government Response Summary
The government describes existing procedures for work coaches to ensure reasonable commitments, the consideration of 'good reason' before sanctioning, and avenues for appeal and hardship payments, implying these measures address concerns.
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23
Recommendation
Rejected
Whilst the economy is in the midst of recovering from the covid-19 pandemic, and with...
Recommendation
Whilst the economy is in the midst of recovering from the covid-19 pandemic, and with the jobs market in great difficulty and 490,000 people (as of March 2021) in Scotland claiming Universal Credit, based on the overwhelming evidence from witnesses, …
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Government Response Summary
The government rejects the recommendation to pause sanctioning, stating that Work Coaches already ensure claimant commitments are reasonable and consider Covid-19 circumstances, and existing appeal and hardship payment processes are in place.
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24
Conclusion
Accepted
Para 147
We see Universal Credit Scottish Choices as positive and flexible options to the people of...
Conclusion
We see Universal Credit Scottish Choices as positive and flexible options to the people of Scotland, but the policy has been let down by a lack of communication by the Scottish Government and the DWP and Jobcentre Plus network in …
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Government Response Summary
The government describes its current communication methods for Scottish Choices, including journal invitations and support from Citizens Advice Scotland, while explaining why initial online advertising is not aligned with policy.
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25
Recommendation
Not Addressed
The Scottish Government and the DWP should work together and seek agreement before announcing further...
Recommendation
The Scottish Government and the DWP should work together and seek agreement before announcing further Scottish Choices options to ensure there is no delay in roll out. We therefore recommend the following: a) That Scottish Choices be made available to …
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Government Response Summary
The government states that the Scottish Government's policy is to offer Scottish Choices from the second assessment period to allow for Alternative Payment Arrangements, effectively rejecting the recommendation to make them available from the start and not addressing the other recommendations on advertising and collaboration.
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26
Conclusion
Acknowledged
Many commentators highlighted how the process of the devolution of welfare powers to Scotland has...
Conclusion
Many commentators highlighted how the process of the devolution of welfare powers to Scotland has worked well. In their written evidence the Child Poverty Action Group said that the ‘governments appear to have mostly worked well together’53 whilst The Poverty …
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Government Response Summary
The government recognises the Committee's observation regarding the effective cooperation and mutual respect between the UK and Scottish Governments in the devolution of social security.
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27
Conclusion
Acknowledged
In the written evidence provided from the Scottish Government and the DWP, collaboration appears to...
Conclusion
In the written evidence provided from the Scottish Government and the DWP, collaboration appears to be working well at inter-governmental level. The Scottish Government highlight that they have a ‘constructive relationship’56 with the DWP with the Cabinet Secretary for Social …
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Government Response Summary
The government recognises the Committee's observation regarding the constructive relationship and effective collaboration between the UK and Scottish Governments on social security devolution.
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28
Conclusion
Acknowledged
It appears that this positive working relationship has been fostered despite the debate as to...
Conclusion
It appears that this positive working relationship has been fostered despite the debate as to whether the UK and Scottish governments have differing viewpoints on social security (detailed in Chapter 2). The Cabinet Secretary highlighted there were ‘a range of …
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Government Response Summary
The government recognises the Committee's observation of the mutual respect and cooperative working relationship between the UK and Scottish Governments regarding social security devolution.
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29
Conclusion
Acknowledged
Despite high-level political agreement to devolve welfare powers, there have been delays to this process.
Conclusion
Despite high-level political agreement to devolve welfare powers, there have been delays to this process. The Joseph Rowntree Foundation noted that ‘the timetable for full control and delivery by Scotland was originally planned for May 2021 but is now timetabled …
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Government Response Summary
The government acknowledges the committee's observation regarding delays in welfare devolution, emphasizing the positive intergovernmental working relationship and DWP's effective response to the pandemic.
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30
Conclusion
Not Addressed
The Scottish Government has claimed that delays were due to covid-19, however there were already...
Conclusion
The Scottish Government has claimed that delays were due to covid-19, however there were already significant delays before the pandemic. Indeed, in 2019, in a statement to the Scottish Parliament, the Cabinet Secretary delayed the programme from being fully operational …
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Government Response Summary
The government's response focuses on the DWP's work during the pandemic and its agency agreements, rather than addressing the committee's observation regarding Scottish Government programme delays.
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31
Conclusion
Acknowledged
Agency agreements between the Scottish Government and the DWP have been used during the process...
Conclusion
Agency agreements between the Scottish Government and the DWP have been used during the process of the devolution of welfare powers. An agency agreement is used when the DWP delivers benefits which have been devolved to the Scottish Government via …
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Government Response Summary
The government acknowledged the committee's observation regarding mutual respect and welcomed the acknowledgement of its agreement to provide services under agency arrangements during the devolution process.
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32
Conclusion
Acknowledged
We were told by the UK and Scottish governments that these agency agreements are funded...
Conclusion
We were told by the UK and Scottish governments that these agency agreements are funded by the Scottish Government who reimburse the DWP for delivering the benefits 72 Scottish Government (WPS0013) 73 Scottish Government (WPS0013) 74 Scottish Government (WPS0013) 75 …
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Government Response Summary
The UK Government acknowledges the Committee’s observation on mutual respect and devolution, highlights DWP's pandemic response and increased staff, and welcomes its agreement to provide services under agency arrangements, but does not specifically comment on the funding or value-for-money aspects of these agreements.
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33
Conclusion
Acknowledged
Andrew Latto, Deputy Director, Devolution, Pensioner Benefits and Carer’s Allowance, Policy Group at the DWP...
Conclusion
Andrew Latto, Deputy Director, Devolution, Pensioner Benefits and Carer’s Allowance, Policy Group at the DWP highlighted that ‘there is no interest in keeping agency agreements going for longer than is absolutely necessary’.83 This is because for the duration of the …
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Government Response Summary
The government's response was a general introductory statement, acknowledging mutual respect and progress towards devolution of social security, and welcoming the agency arrangements while the Scottish Government builds its capacity. It did not directly address the DWP's stated reasons for not wanting to prolong these agreements.
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34
Conclusion
Acknowledged
Professor McKeever, Ulster University, stated that the sharing of data between the DWP and the...
Conclusion
Professor McKeever, Ulster University, stated that the sharing of data between the DWP and the Scottish Government and Scottish Social Security Agency is ‘very critical to rolling out the success of the benefit system.’86 This point is supported throughout the …
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Government Response Summary
The government acknowledges the committee's general observation of mutual respect and collaboration between the UK and Scottish Governments on social security devolution, but does not specifically address the importance of data sharing.
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35
Conclusion
Not Addressed
We heard that improvement in data sharing between the Scottish Government and DWP was needed.
Conclusion
We heard that improvement in data sharing between the Scottish Government and DWP was needed. Policy in Practice, a policy analysis company, highlighted in their evidence to us that Universal Credit data (caseload management data, including client details) is not …
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Government Response Summary
The government's response was a general introductory statement for the report, acknowledging mutual respect and devolution efforts, and praising DWP's pandemic response, but it did not specifically address the need for improved data sharing.
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36
Conclusion
Acknowledged
The Scottish Government outlined how the access to DWP-held data about claimants, caseloads, and trends...
Conclusion
The Scottish Government outlined how the access to DWP-held data about claimants, caseloads, and trends is necessary to develop devolved administrative systems. In their evidence they stated that data sharing to help manage the transfer of claimants from the DWP …
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Government Response Summary
The UK Government recognises the Committee’s observation on mutual respect and devolution, highlights DWP's pandemic response and increased staff improving access, and acknowledges its agreement for agency arrangements, but does not specifically address the detailed concerns about data sharing complexity.
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37
Conclusion
Not Addressed
Oral evidence we received from the Scottish Government highlighted an unequal relationship between it and...
Conclusion
Oral evidence we received from the Scottish Government highlighted an unequal relationship between it and the DWP in relation to sharing existing data. The Scottish Government Cabinet Secretary for Social Security and Older People highlighted that it must make individual …
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Government Response Summary
The DWP outlines its process for handling data sharing requests, including its role as the Data Controller, which implicitly confirms the power dynamic described in the conclusion without addressing the committee's observation about an unequal relationship.
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38
Conclusion
Not Addressed
The Cabinet Secretary also highlighted her disapproval of the current processes used for data sharing...
Conclusion
The Cabinet Secretary also highlighted her disapproval of the current processes used for data sharing between the governments. She described the current system of looking at data sharing opportunities on a benefit-by-benefit basis as a ‘work-in-progress’98 which may need to …
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Government Response Summary
The DWP states it fully considers all data sharing requests, has a dedicated Data Sharing Board and forum, and shared its Data Sharing Policy Statement to ensure consistent processing, but does not address the Scottish Government's specific concerns about current processes, timelines, or the inability to fulfil policy proposals.
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39
Conclusion
Not Addressed
The most pressing data sharing issue between the two governments relates to the planned rollout...
Conclusion
The most pressing data sharing issue between the two governments relates to the planned rollout of the Scottish Child Payment to children aged six to 16, a policy priority for the Scottish Government. Currently the Scottish Government offers £10 a …
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Government Response Summary
The DWP describes its general process for handling data sharing requests via a dedicated Board and forum, but does not specifically address the identified hurdles or reported change in attitude regarding data for the Scottish Child Payment rollout for older children.
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40
Conclusion
Accepted
In their written evidence to the Committee the DWP talk of examples of the work...
Conclusion
In their written evidence to the Committee the DWP talk of examples of the work that has already been done with regards to data transfer to help to support the devolution of welfare to the Scottish Government. • DWP supplies …
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Government Response Summary
The DWP states it already fully considers all data sharing requests, has established a dedicated Scottish Devolution Data Sharing Board and a regular forum with the Scottish Government, and shared its Data Sharing Policy Statement to ensure consistent processing.
Scotland Office
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41
Conclusion
Accepted
Andrew Latto, Deputy Director, Devolution, Pensioner Benefits and Carer’s Allowance Policy Group at the DWP...
Conclusion
Andrew Latto, Deputy Director, Devolution, Pensioner Benefits and Carer’s Allowance Policy Group at the DWP told us told us that there are existing processes in place through which the DWP process data requests based on whether it exists, whether they …
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Government Response Summary
The government reiterates that DWP fully considers and responds to data sharing requests from the Scottish Government through an established Devolution Data Sharing Board and regular forums, ensuring compliance with legal and data protection obligations.
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42
Conclusion
Accepted
The Minister for Disabled People, Health and Work, Justin Tomlinson MP, highlighted that effective data...
Conclusion
The Minister for Disabled People, Health and Work, Justin Tomlinson MP, highlighted that effective data sharing and intergovernmental relations ensured the successful roll-out of the Scottish Child Payment for younger children aged under six years old. He said that in …
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Government Response Summary
The DWP states it fully considers all data sharing requests, has established a dedicated Data Sharing Board and a regular forum with the Scottish Government, and shared its Data Sharing Policy Statement to ensure consistency and legal compliance for all requests.
Scotland Office
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43
Conclusion
Not Addressed
However, the DWP also highlighted difficulties they experienced responding to other data requests from the...
Conclusion
However, the DWP also highlighted difficulties they experienced responding to other data requests from the Scottish Government. The Minister for Disabled People, Health and Work explained that in his opinion the Scottish Government have announced welfare policies that the Scottish …
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Government Response Summary
The government's response reiterates DWP's existing processes for considering and responding to data sharing requests, including the Scottish Devolution Data Sharing Board and regular forums, but does not directly address the concern about the Scottish Government announcing policies before confirming data availability.
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44
Conclusion
Acknowledged
The DWP explained their reading of the situation in regards to the Scottish Government rolling...
Conclusion
The DWP explained their reading of the situation in regards to the Scottish Government rolling out the Scottish Child Payment to children older than six years old. The Minister for Disabled People, Health and Work noted that the data necessary …
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Government Response Summary
The government acknowledges the observation on data sharing difficulties by outlining existing mechanisms like a dedicated Data Sharing Board and Chief Data Officers forum, emphasizing DWP's commitment to responding to requests while adhering to legal accountabilities.
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45
Conclusion
Accepted
They went on to explain that the UK Government ‘do not offer maternity grant in...
Conclusion
They went on to explain that the UK Government ‘do not offer maternity grant in the case of older children’113 and so the data required ‘does not necessarily exist’114 for a direct data transfer to the Scottish Government in the …
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Government Response Summary
The government explains that DWP has established processes and a dedicated Devolution Data Sharing Board to fully consider and respond to all data sharing requests from the Scottish Government, ensuring legal compliance and claimant rights.
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46
Conclusion
Accepted
The DWP concluded on this point that they understand that the Scottish Government is working...
Conclusion
The DWP concluded on this point that they understand that the Scottish Government is working with ‘very good intentions’116 to try to deliver supportive welfare policies to people in Scotland but the UK Government ‘worry that things are announced before …
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Government Response Summary
The DWP states it fully considers all data sharing requests from the Scottish Government through a dedicated Data Sharing Board, a regular forum, and a Data Sharing Policy Statement, ensuring consistency and legal compliance for all requests.
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47
Recommendation
Accepted
A related issue raised by the DWP was whether the data they collect from clients...
Recommendation
A related issue raised by the DWP was whether the data they collect from clients involves a consent process that limits their ability to transfer to other agencies, such as the Scottish Government. In our evidence session with the DWP, …
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Government Response Summary
The government states that DWP already fully considers and responds to all data sharing requests, has a dedicated Scottish Devolution Data Sharing Board, and works with the Scottish Government through established forums and policies to manage data sharing efficiently and legally.
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48
Conclusion
Accepted
We heard that some existing processes were in place for sharing data such as in...
Conclusion
We heard that some existing processes were in place for sharing data such as in the instance of suspected cases of domestic or financial abuse. Margarita Morrison, Area Director, Work and Health Services Scotland at the DWP stated that the …
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Government Response Summary
The DWP states it fully considers and responds to all data sharing requests from the Scottish Government through a dedicated Data Sharing Board, a regular Chief Data Officer forum, and a Data Sharing Policy Statement, ensuring consistency and legal compliance for all requests.
Scotland Office
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49
Conclusion
Not Addressed
The evidence we have heard on data sharing between the governments suggests that there are...
Conclusion
The evidence we have heard on data sharing between the governments suggests that there are three main operational issues regarding data sharing: • data that the DWP may hold but may not currently share due to established processes underpinning consent …
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Government Response Summary
The government outlines DWP's existing processes for considering data sharing requests, including the Scottish Devolution Data Sharing Board and established forums, but does not specifically detail how these mechanisms address the three operational issues identified by the committee.
Scotland Office
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50
Recommendation
Accepted
We note that while intergovernmental relations on the devolution of welfare appear to be working...
Recommendation
We note that while intergovernmental relations on the devolution of welfare appear to be working well, the evidence received by the Committee highlights that there are operational issues around data sharing that need to be resolved to the satisfaction of …
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Government Response Summary
The government states DWP already fully considers and responds to data sharing requests through a dedicated board and regular forums, ensuring claimant rights and data quality. It also clarifies that the Scottish Government should establish data availability before policy design and build its own datasets for data DWP does not hold.
Scotland Office
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51
Conclusion
Not Addressed
The delays to the rollout of the devolved benefits until 2025 are highly regrettable.
Conclusion
The delays to the rollout of the devolved benefits until 2025 are highly regrettable. Although this delay can be blamed in part on covid-19, the largest delays were announced in 2019—a delay from 2021 to 2024. The Committee regrets that …
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Government Response Summary
The government details its processes for handling data sharing requests with the Scottish Government, including a dedicated board and regular forums, and advises the Scottish Government to establish its own datasets, but does not directly address the committee's regret over benefit rollout delays.
Scotland Office
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52
Recommendation
Deferred
We recommend that the Scottish Government liaise with the DWP before announcing new welfare policies.
Recommendation
We recommend that the Scottish Government liaise with the DWP before announcing new welfare policies. This will allow any complex issues to be ironed out before the announcement.
Government Response Summary
The UK government states this recommendation is for the Scottish Government, indicating it is not within their remit.
Scotland Office
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53
Recommendation
Accepted
We recommend that that both governments take the opportunity to publicly restate their priorities for...
Recommendation
We recommend that that both governments take the opportunity to publicly restate their priorities for joint working and joint delivery of social security to those who rely on it in Scotland. This could be done via a Ministerial statement or …
Read more
Government Response Summary
The government states its commitment to safe transfer of powers and highlights existing forums like the Joint Ministerial Working Group on Welfare, whose minutes are published, as demonstrating a collaborative approach, but does not commit to a new Ministerial statement or joint policy document.
Scotland Office
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54
Recommendation
Deferred
We recommend that the DWP should prioritise delivering the six to 16-year-old data required by...
Recommendation
We recommend that the DWP should prioritise delivering the six to 16-year-old data required by the Scottish Government, or work with the Scottish Government to find an alternative type of data, so that the Scottish Government are able to roll …
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Government Response Summary
The government outlines existing data sharing efforts but states data for older children are not always readily available and redirects responsibility to the Scottish Government to establish data needs and consider acquiring their own data from other sources.
Scotland Office
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55
Recommendation
Accepted
We recommend that Social Security Scotland consider all mechanisms for acquiring their own data where...
Recommendation
We recommend that Social Security Scotland consider all mechanisms for acquiring their own data where possible if they are requesting data which DWP does not hold. DWP and Social Security Scotland should develop a shared protocol and agreement about data …
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Government Response Summary
DWP stated it already has robust data sharing mechanisms in place, including a dedicated board and forum with the Scottish Government's Chief Data Officers. It advised the Scottish Government to establish data availability with DWP before finalising policy and noted that Social Security Scotland acquiring its own data is a matter for the Scottish Government.
Scotland Office
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56
Conclusion
Acknowledged
The Scotland Act 2016 devolved significant new welfare powers to the Scottish Parliament.
Conclusion
The Scotland Act 2016 devolved significant new welfare powers to the Scottish Parliament. A consequence of the devolution process is that it is possible for people to be eligible for social security payments from four different agencies and potentially dealing …
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Government Response Summary
The government acknowledges the committee's observation regarding the complexity of benefit payments across four agencies due to devolution and highlights DWP's response during the pandemic, including increased work coaches and agency agreements with the Scottish Government.
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57
Conclusion
Acknowledged
As discussed in Chapter two, there are different policy approaches and choices relating to reducing...
Conclusion
As discussed in Chapter two, there are different policy approaches and choices relating to reducing poverty through social security policies. This diversity creates different benefit administration and communication processes and responsibilities. We heard from the Cabinet Secretary for Social Security …
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Government Response Summary
The UK Government recognises the Committee’s observation on the complexity of policies and highlights existing DWP efforts, such as increasing work coaches and specialist advisors, which improved access to reserved benefits in Scotland, and acknowledges agency agreements.
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58
Conclusion
Acknowledged
Witnesses consistently highlighted the need to reduce complexity, increase awareness, and improve access to the...
Conclusion
Witnesses consistently highlighted the need to reduce complexity, increase awareness, and improve access to the available benefits and support systems. Nina Ballantyne of Citizens Advice Scotland highlighted that whilst the social security landscape in Scotland may be complicated by the …
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Government Response Summary
The UK Government recognises the Committee’s observation and highlights existing DWP efforts, such as increased work coaches and specialist advisors, which improved access to reserved benefits in Scotland, and acknowledges agency agreements. The response does not specifically commit to actions to reduce overall system complexity.
Scotland Office
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59
Conclusion
Acknowledged
A solution offered in the evidence for providing this service to claimants in Scotland was...
Conclusion
A solution offered in the evidence for providing this service to claimants in Scotland was for there to be a “no wrong door policy” explained by Kirsty McKechnie of the Child Poverty Action Group to us as if a claimant …
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Government Response Summary
The government provides a general acknowledgement of the committee's observations regarding UK and Scottish Government collaboration and social security devolution, without specifically addressing the 'no wrong door' policy or seamless advice.
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60
Conclusion
Accepted
Citizen’s Advice Scotland stated that to achieve a ‘no wrong door policy’ it would require:...
Conclusion
Citizen’s Advice Scotland stated that to achieve a ‘no wrong door policy’ it would require: efforts to ensure that people receive information about other benefits they might be entitled to that are delivered by a different agency–for instance if someone …
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Government Response Summary
The government states that DWP and Social Security Scotland have recently established an Operational Reference Group to continuously improve the benefits experience for shared customers and review service delivery issues, addressing the need for better inter-agency collaboration.
Scotland Office
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61
Conclusion
Deferred
We heard how a wide range of organisations supported people to understand their eligibilities and...
Conclusion
We heard how a wide range of organisations supported people to understand their eligibilities and access benefits and poverty relief. Local Authorities have invested funds and developed services to help people experiencing poverty navigate the various benefits 128 Q102 129 …
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Government Response Summary
The government states that DWP and Social Security Scotland have established an Operational Reference Group to continuously improve the benefits experience and review service delivery issues for future benefit delivery.
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62
Conclusion
Accepted
We heard how these agencies adapted during covid-19 lockdowns; Glasgow Life, an arm’s length organisation...
Conclusion
We heard how these agencies adapted during covid-19 lockdowns; Glasgow Life, an arm’s length organisation who deliver Universal Credit support on behalf of Glasgow City Council, ‘set up a universal support service freephone helpline number’140 and Health and Social Care …
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Government Response Summary
The government states that DWP and Social Security Scotland have recently established an Operational Reference Group to continuously improve the benefits experience for shared customers and review service delivery issues.
Scotland Office
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63
Recommendation
Accepted
To successfully support people experiencing poverty many of these agencies require good collaborations and communications...
Recommendation
To successfully support people experiencing poverty many of these agencies require good collaborations and communications with the DWP and Social Security Scotland. Professor McKeever, Ulster University, emphasised the need for a ’better systemic approach’142 at the organisational level ‘of what …
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Government Response Summary
The DWP and Social Security Scotland have established a regular Operational Reference Group to improve communications and continuously enhance the benefits experience for shared customers.
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64
Conclusion
Deferred
As discussed in detail in Chapter five, most people applying to the DWP for Universal...
Conclusion
As discussed in detail in Chapter five, most people applying to the DWP for Universal Credit in Scotland will initially apply through an online digital process. Once a claim is processed, they will meet with an assigned Jobcentre Plus work …
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Government Response Summary
The government established a regular Operational Reference Group with Social Security Scotland to review service delivery issues and consider improvements for the shared benefits experience.
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65
Conclusion
Deferred
Policy in Practice submitted written evidence outlining how there are practical issues for claimants to...
Conclusion
Policy in Practice submitted written evidence outlining how there are practical issues for claimants to address in accessing job centres and their services in the more rural areas of Scotland. In their research, Policy in Practice found that uptake of …
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Government Response Summary
The government established an Operational Reference Group with Social Security Scotland to review service delivery issues and consider improvements to the benefits experience, including accessibility challenges.
Scotland Office
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66
Conclusion
Acknowledged
Taking all these concerns into account we were happy to hear of the increase in...
Conclusion
Taking all these concerns into account we were happy to hear of the increase in the number of work coaches by 13,500 across the UK to boost jobseeker support as a response to the covid-19 pandemic.164 We were very pleased …
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Government Response Summary
The government acknowledges the committee's positive highlighting of DWP's response to the pandemic, confirming the increase in work coaches and specialist disability employment advisors in Scotland improved access to reserved benefits.
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67
Recommendation
Deferred
We understand that the devolution of benefits has left a ‘tricky’ landscape of Scottish social...
Recommendation
We understand that the devolution of benefits has left a ‘tricky’ landscape of Scottish social security. There should be an improvement of communications to claimants on what measures are available to them and a review of how Jobcentres work in …
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Government Response Summary
The government stated that DWP and Social Security Scotland have established an Operational Reference Group to review service delivery issues and consider future improvements for shared customers, deferring direct action on communication and Jobcentre reviews.
Scotland Office
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68
Conclusion
Acknowledged
We also note the increase in the number of work coaches (by 13,500) and specialist...
Conclusion
We also note the increase in the number of work coaches (by 13,500) and specialist disability employment advisers in recent months as a result of the UK Government’s recent recruitment campaign. We see this as a very welcome step in …
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Government Response Summary
The government acknowledged the committee's positive remarks about the increase in work coaches and specialist disability employment advisors in Scotland, stating these helped improve access to reserved benefits.
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69
Recommendation
Deferred
We recommend that the Joint Ministerial Working Group consider developing new communications materials and guidance...
Recommendation
We recommend that the Joint Ministerial Working Group consider developing new communications materials and guidance in the form of a Scottish welfare service directory to be updated annually. This would allow claimants, organisations (including 159 Policy in Practice (WPS0010) 160 …
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Government Response Summary
The government stated that DWP and Social Security Scotland have established an Operational Reference Group to review service delivery issues and consider future improvements for shared customers, but did not specifically commit to developing a Scottish welfare service directory.
Scotland Office
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70
Recommendation
Deferred
We also recommend that Social Security Scotland fully engage with the independent benefit calculators currently...
Recommendation
We also recommend that Social Security Scotland fully engage with the independent benefit calculators currently signposted by the UK Government on its website and for both governments to learn from communications that have taken place throughout the covid-19 pandemic to …
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Government Response Summary
The UK government redirected the recommendation, stating it is a matter for the Scottish Government to address.
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71
Conclusion
Acknowledged
The Scottish Government are set to begin taking responsibility for the payment of benefits to...
Conclusion
The Scottish Government are set to begin taking responsibility for the payment of benefits to disabled people in Scotland this year via the new Scottish Social Security agency. This transfer of powers was due to take place in 2020, however, …
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Government Response Summary
The government acknowledges the committee's observation by providing an update on the progress of delivering Child Disability Payment later this month and Adult Disability Payment in 2022.
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72
Conclusion
Acknowledged
The Child Disability Payment171 will be replacing the Disability Living Allowance (DLA) (Child)172 benefit.
Conclusion
The Child Disability Payment171 will be replacing the Disability Living Allowance (DLA) (Child)172 benefit. People who are eligible will be between three months and 18 years of age and have: • lived with a disability for at least three months …
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Government Response Summary
The government acknowledged the description of the Child Disability Payment, confirming its imminent introduction in three local authority areas and full national rollout in autumn, followed by Adult Disability Payment in 2022.
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73
Conclusion
Accepted
The Adult Disability Payment175 will be replacing the Personal Independence Payment (PIP).176 Those eligible for...
Conclusion
The Adult Disability Payment175 will be replacing the Personal Independence Payment (PIP).176 Those eligible for the payment are: • people who are age 16 to state pension age (which in 2021 will be 65); • people who have difficulties with …
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Government Response Summary
The government confirms the rollout of the Child Disability Payment later this month and the Adult Disability Payment in 2022, which will replace the UK Government's PIP.
Scotland Office
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74
Conclusion
Not Addressed
The rate of these benefits according to the Scottish Government ‘will remain the same as...
Conclusion
The rate of these benefits according to the Scottish Government ‘will remain the same as the current rate of the equivalent UK disability benefit.’178 This means that those eligible will receive between £23.60 and £141.50 per week, depending on the …
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Government Response Summary
The government highlights its ambitious policies and the introduction of Scottish disability benefits, including Child Disability Payment and Adult Disability Payment, but does not address the committee's specific observation about the benefit rates remaining the same as equivalent UK benefits.
Scotland Office
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75
Conclusion
Deferred
The DWP’s preferred approach for administering disability benefits in the UK centres on a contracted-out...
Conclusion
The DWP’s preferred approach for administering disability benefits in the UK centres on a contracted-out assessment process, involving face to face assessments to gain information and assess a claimant’s capability for work to determine the level of entitlement. The Minister …
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Government Response Summary
The government states that this item is a recommendation for the Scottish Government.
Scotland Office
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76
Conclusion
Deferred
The Cabinet Secretary told us in her evidence that the Scottish Government were, in this...
Conclusion
The Cabinet Secretary told us in her evidence that the Scottish Government were, in this instance, moving away from the DWP’s system of using contracted out face to face assessments as part of the information gathering process to administrate disability …
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Government Response Summary
The UK government states this observation is for the Scottish Government, indicating it is not within their remit.
Scotland Office
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77
Conclusion
Deferred
The Scottish Association for Mental Health ‘welcomed the Scottish Government’s commitment that no one will...
Conclusion
The Scottish Association for Mental Health ‘welcomed the Scottish Government’s commitment that no one will be subject to a face to face reassessment’190 once the Scottish 177 Scottish Government, Social Security, Disability Assistance, accessed 26 April 2021 178 Scottish Government, …
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Government Response Summary
The government stated that this item is a recommendation for the Scottish Government, indicating it is not within their remit.
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78
Conclusion
Deferred
The UK Government’s Minister for Disabled People, Health and Work, however, told us that he...
Conclusion
The UK Government’s Minister for Disabled People, Health and Work, however, told us that he had reservations about the Scottish Government’s ‘potential changes to adult PIP [Personal Independence Payment]’192 and how he felt the potential changes ‘would replicate the limitations …
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Government Response Summary
The government redirects responsibility by stating that this is a recommendation for the Scottish Government.
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79
Conclusion
Deferred
We welcome the Scottish Government’s intention to move away from face to face assessments as...
Conclusion
We welcome the Scottish Government’s intention to move away from face to face assessments as part of the process for administering disability benefits from this summer onward, and we note the support this initiative has from mental health and inclusion …
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Government Response Summary
The government stated that this item is a recommendation for the Scottish Government, indicating it is not within their remit.
Scotland Office
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80
Recommendation
Deferred
We recommend that Social Security Scotland should provide more information on how they will gather...
Recommendation
We recommend that Social Security Scotland should provide more information on how they will gather the relevant data required to make decisions on the amount of money given to claimants in order to ensure that the move away from face …
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Government Response Summary
The UK Government states that this recommendation is for the Scottish Government, thereby redirecting responsibility for providing more information on data gathering and impact.
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81
Conclusion
Acknowledged
We realise the huge amount of work done by DWP employees during the difficult time...
Conclusion
We realise the huge amount of work done by DWP employees during the difficult time since the covid-19 pandemic started and pay tribute to their hard work. We understand that many DWP employees were ‘redeployed at very short notice’200 to …
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Government Response Summary
The government acknowledges the committee's tribute to DWP employees for their hard work during the pandemic, highlighting that Universal Credit successfully handled increased claims and access to benefits was improved by additional staff.
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82
Conclusion
Acknowledged
Throughout the inquiry we heard evidence from stakeholders who said the Universal Credit application system...
Conclusion
Throughout the inquiry we heard evidence from stakeholders who said the Universal Credit application system had coped with the quick expansions of applications over the past year. David Eiser of The Fraser of Allander Institute, an economic research organisation, noted …
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Government Response Summary
The government acknowledges DWP's effective response to the pandemic, noting Universal Credit's ability to manage increased claims and highlighting the addition of work coaches and specialist disability employment advisors in Scotland.
Scotland Office
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83
Conclusion
Acknowledged
The Minister for Welfare Delivery highlighted that he felt the Universal Credit digital application system...
Conclusion
The Minister for Welfare Delivery highlighted that he felt the Universal Credit digital application system ‘stood up to the challenge’207 that the pandemic presented and that the previous legacy benefits system, which more heavily relied on paper-based administration, separate benefits …
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Government Response Summary
The government acknowledged and welcomed the committee's positive highlighting of DWP's effective response and the resilience of the Universal Credit system during the pandemic, noting it stood up to the challenge with increased claimant numbers and improved access to benefits.
Scotland Office
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84
Conclusion
Not Addressed
Unlike previous benefit systems Universal Credit is designed to be a digital by default system,...
Conclusion
Unlike previous benefit systems Universal Credit is designed to be a digital by default system, meaning that digital mechanisms are the DWP’s primary approach for the application and processing of Universal Credit. This process has reformed benefit administration; online applications …
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Government Response Summary
The government's response highlights DWP's positive pandemic response, Universal Credit's resilience, the increase in Work Coaches and specialist disability employment advisors in Scotland, and expresses appreciation for DWP employees, but does not address the committee's descriptive conclusion about the digital-by-default design of Universal Credit.
Scotland Office
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85
Conclusion
Acknowledged
Chris Birt of The Joseph Rowntree Foundation commented that this digital by default system meant...
Conclusion
Chris Birt of The Joseph Rowntree Foundation commented that this digital by default system meant that for some claimants ‘being able to [apply for Universal Credit] online is far simpler and that is obviously welcome.’211 Neil Cowan of The Poverty …
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Government Response Summary
The government acknowledges the positive comments about DWP's pandemic response and highlights increased work coaches and specialist disability employment advisors in Scotland to improve access to benefits.
Scotland Office
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86
Conclusion
Accepted
Throughout the inquiry we heard evidence that highlighted that the digital by default system, whilst...
Conclusion
Throughout the inquiry we heard evidence that highlighted that the digital by default system, whilst working for some claimants, was not a suitable way for many claimants in most need of social security payments to access Universal Credit in Scotland …
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Government Response Summary
The government states existing resources are sufficient, highlighting the Freephone helpline, continued Jobcentre face-to-face support, Wi-Fi access, additional Work Coaches in Scotland, and continued funding for Citizens Advice Scotland's "Help to Claim" service which offers phone support and public access terminals for online claims.
Scotland Office
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87
Conclusion
Accepted
Marion Davis of One Parent Families Scotland noted that there ‘are huge and significant problems...
Conclusion
Marion Davis of One Parent Families Scotland noted that there ‘are huge and significant problems around digital access for parents who do not have a PC or a tablet’.213 Nina Ballantyne at Citizens Advice Scotland agreed saying that ‘a lot …
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Government Response Summary
The government stated that existing resources are sufficient, citing the Freephone helpline, open Jobcentres with Wi-Fi and computers, increased Work Coaches, and continued funding for Citizens Advice Scotland's 'Help to Claim' service, which provides phone support and public access terminals for digitally excluded claimants.
Scotland Office
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88
Conclusion
Accepted
Furthermore, once a claimant does manage to access a device suitable for navigating the Universal...
Conclusion
Furthermore, once a claimant does manage to access a device suitable for navigating the Universal Credit system Scotland’s geography and rurality present further digital access issues. Nina Ballantyne of Citizens Advice Scotland highlighted that rural areas in Scotland make up …
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Government Response Summary
The government asserts that existing resources are sufficient and outlines current provisions such as Freephone helplines, open Jobcentres with internet access, additional Work Coaches, and funding for Citizens Advice Scotland's Help to Claim service, including public access terminals.
Scotland Office
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89
Conclusion
Accepted
On top of having a device and a good internet connection a claimant is also...
Conclusion
On top of having a device and a good internet connection a claimant is also expected to have the necessary IT skills to access the Universal Credit system. A digital-literacy barrier was highlighted in the evidence we heard. Neil Cowan …
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Government Response Summary
The government states that existing resources are sufficient and details current support available, including a freephone helpline, Jobcentre face-to-face support, Wi-Fi and computers in Jobcentres, and continued funding for Citizens Advice Scotland's 'Help to Claim' service.
Scotland Office
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90
Conclusion
Accepted
We have heard about support programmes designed for claimants who don’t have the confidence, or...
Conclusion
We have heard about support programmes designed for claimants who don’t have the confidence, or the skills required to make an application for and maintain their Universal Credit claim provided by local organisations who have stepped in to deliver what …
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Government Response Summary
The government stated that its existing resources are sufficient to help claimants make and maintain their Universal Credit claims, citing the Freephone helpline, Jobcentres with Wi-Fi and computers, increased Work Coaches, and continued funding for Citizens Advice Scotland's 'Help to Claim' service.
Scotland Office
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91
Conclusion
Accepted
In 2018 the DWP responded to previous concerns about access and support for Universal Credit...
Conclusion
In 2018 the DWP responded to previous concerns about access and support for Universal Credit applications by funding the ‘Help to Claim’ service. This is administered in Scotland on DWP’s behalf by Citizens Advice Scotland. The Minister for Welfare 218 …
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Government Response Summary
The government asserted that existing resources are sufficient for both making and maintaining Universal Credit claims, citing the Freephone helpline, Jobcentres with Wi-Fi and computers, and Work Coaches. It also noted continued funding for Citizens Advice Scotland's 'Help to Claim' service for new applications.
Scotland Office
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92
Conclusion
Not Addressed
We heard in evidence from the DWP of their pilot of using video calls as...
Conclusion
We heard in evidence from the DWP of their pilot of using video calls as a way of supporting people with their Universal Credit claim especially during the pandemic when people have not been able to travel. They stated this …
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Government Response Summary
The government's response did not address the committee's observation regarding the successful video call pilot for Universal Credit claimants. Instead, it described existing support resources such as the Freephone helpline, open Jobcentres, and Citizens Advice Scotland's "Help to Claim" service.
Scotland Office
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93
Recommendation
Accepted
We pay tribute to the DWP employees during this very difficult time in managing and...
Recommendation
We pay tribute to the DWP employees during this very difficult time in managing and handling the huge increase of people accessing welfare because of the covid-19 pandemic. The digital by default system has withstood the pressure placed on it …
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Government Response Summary
The government claimed its existing resources and assistance, including the Freephone helpline, open Jobcentres, and funded "Help to Claim" service via Citizens Advice Scotland, are sufficient to support Universal Credit claimants.
Scotland Office
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94
Recommendation
Rejected
We recommend that there should be an increase in resources and support for claimants who...
Recommendation
We recommend that there should be an increase in resources and support for claimants who struggle or cannot make a claim online—for example telephone and or video call appointments. The DWP should provide more financial resources for the Help to …
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Government Response Summary
The government rejects the call for increased resources, stating existing provisions are sufficient, including the Freephone helpline, Jobcentre support, recruitment of additional Work Coaches, and continued funding for Citizens Advice Scotland's Help to Claim service.
Scotland Office
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95
Conclusion
Not Addressed
Throughout our inquiry we received a significant amount of evidence that suggested the amount of...
Conclusion
Throughout our inquiry we received a significant amount of evidence that suggested the amount of money provided by Universal Credit is insufficient for reducing poverty in Scotland. Below is a table highlighting the standard allowance that a claimant of Universal …
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Government Response Summary
The government reiterated that Universal Credit provided a vital safety net during the pandemic and that its 'Plan for Jobs' aims to help people into work, but it did not address the observed insufficiency of current support payments to cover essential bills.
Scotland Office
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96
Conclusion
Not Addressed
Claimants may also be eligible for additional elements of Universal Credit including those for children,...
Conclusion
Claimants may also be eligible for additional elements of Universal Credit including those for children, housing, health and disabilities, and for carers.
Government Response Summary
The government's response discusses the work allowance in Universal Credit and states it has no plans to extend it to single adults, which does not directly address the committee's factual observation about various additional Universal Credit elements.
Scotland Office
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97
Conclusion
Acknowledged
We heard evidence from various stakeholders that this amount of money was not adequate to...
Conclusion
We heard evidence from various stakeholders that this amount of money was not adequate to ensure that claimants remain out of poverty and pay their essential bills. The Trussell Trust told us that ‘benefit issues and low benefit income are …
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Government Response Summary
The government acknowledges concerns about Universal Credit's adequacy by highlighting its role as a vital safety net during the pandemic and reaffirming its focus on employment initiatives to reduce poverty.
Scotland Office
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98
Conclusion
Rejected
Many of the stakeholders told us that increasing the amount of money that claimants receive...
Conclusion
Many of the stakeholders told us that increasing the amount of money that claimants receive through Universal Credit would be effective in reducing poverty in Scotland. We heard from Kirsty McKechnie at the Child Poverty Action Group that ‘the way …
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Government Response Summary
The government stated that the Universal Credit uplift was temporary, focusing instead on supporting people back into work through schemes like Kickstart rather than a permanent increase in benefits.
Scotland Office
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99
Conclusion
Not Addressed
Our survey on the experiences of people with social security in Scotland found that a...
Conclusion
Our survey on the experiences of people with social security in Scotland found that a majority (68%) felt that the money they received in support payments would not cover their bills for rent, food, internet, council tax and utilities. One …
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Government Response Summary
The government reiterated that Universal Credit provided a vital safety net during the pandemic and that its 'Plan for Jobs' aims to help people into work, but it did not address the observed insufficiency of current support payments to cover essential bills.
Scotland Office
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100
Conclusion
Not Addressed
At the start of the covid-19 pandemic Universal Credit was uplifted by £20 a week...
Conclusion
At the start of the covid-19 pandemic Universal Credit was uplifted by £20 a week (£1,040 a year).244 The evidence we have heard has been very supportive of this policy and the change has helped Universal Credit claimants enormously during …
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Government Response Summary
The government states the Universal Credit uplift was a temporary measure during the pandemic, and that its ambition is to help people into work as the economy recovers through initiatives like the Plan for Jobs, rather than addressing concerns about the uplift's removal.
Scotland Office
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101
Conclusion
Acknowledged
Many of the witnesses we heard from recommended to the UK Government that the £20...
Conclusion
Many of the witnesses we heard from recommended to the UK Government that the £20 a week uplift be made permanent for Universal Credit claimants. Many stakeholders wanted to take this further as well and said the increase should also …
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Government Response Summary
The government reiterates that the £20 uplift was a temporary measure for Universal Credit claimants and was never planned to be extended to legacy benefits, instead focusing on helping people into work through schemes like the Plan for Jobs.
Scotland Office
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102
Recommendation
Rejected
We are also aware of other Parliamentary Committees and statutory bodies that have investigated the...
Recommendation
We are also aware of other Parliamentary Committees and statutory bodies that have investigated the issue of making the £20 uplift permanent and extending it to legacy benefit claimants. The Work and Pensions Select Committee recommended in their Report into …
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Government Response Summary
The government rejected making the £20 uplift permanent or extending it to legacy benefits, stating the uplift was temporary and focused on Universal Credit/Working Tax Credit claimants due to the pandemic's specific economic shock. Instead, the government emphasized its Plan for Jobs.
Scotland Office
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103
Conclusion
Rejected
The Scottish Government in their evidence to us highlighted that they had a ‘number of...
Conclusion
The Scottish Government in their evidence to us highlighted that they had a ‘number of concerns around the adequacy of the payment [on Universal Credit] even before coronavirus.’259 The Cabinet Secretary for Social Security and Older People also said that …
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Government Response Summary
The government rejects the view that the Universal Credit uplift should be made permanent and extended to legacy benefits, stating it was a temporary measure and there was no plan to extend it, focusing instead on helping people into work through its Plan for Jobs.
Scotland Office
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104
Conclusion
Rejected
The UK Government announced in the Budget in March 2021 that the £20 uplift would...
Conclusion
The UK Government announced in the Budget in March 2021 that the £20 uplift would remain until the end of September 2021.265 In explaining to us why the uplift was not made permanent the Minister for Welfare Delivery noted the …
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Government Response Summary
The government reiterated that the Universal Credit uplift was a temporary measure during the pandemic, and its strategy focuses on supporting people back into work through initiatives like the Plan for Jobs and Kickstart Scheme.
Scotland Office
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105
Conclusion
Rejected
We have heard in evidence that there are other levers that the DWP could pull...
Conclusion
We have heard in evidence that there are other levers that the DWP could pull to change the Universal Credit system to help to tackle poverty in Scotland alongside increasing adequacy of payments. One option that Citizens Advice Scotland and …
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Government Response Summary
The government explicitly states it has no plans to extend the work allowance to single adults, explaining its current policy of targeting those with the greatest barriers to the labour market and detailing past increases.
Scotland Office
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106
Conclusion
Accepted
A work allowance is the amount that a claimant can earn before their Universal Credit...
Conclusion
A work allowance is the amount that a claimant can earn before their Universal Credit payment is affected. Once a claimant starts work their Universal Credit amount will gradually decrease as the claimant earns more money through their job. The …
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Government Response Summary
The government explains the purpose and targeting of Universal Credit work allowances, confirming they are increased annually and reiterating that there are no plans to extend them to single adults.
Scotland Office
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107
Conclusion
Rejected
Should a claimant earn more than their work allowance, their Universal Credit payments will be...
Conclusion
Should a claimant earn more than their work allowance, their Universal Credit payments will be reduced at a rate (known as a taper rate) of 63p for every £1 earned.275 However, since 2015 ‘only people with limited capability for work, …
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Government Response Summary
The government defends its policy of targeting the work allowance to those with the greatest barriers to the labour market, stating it has no plans to extend it to single adults, and highlights past increases to work allowances.
Scotland Office
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108
Recommendation
Rejected
Neil Cowan from The Poverty Alliance told us that with current work allowance arrangements have...
Recommendation
Neil Cowan from The Poverty Alliance told us that with current work allowance arrangements have led to employment ‘becoming less, rather than more, reliable as a route out of poverty.’279 Nina Ballantyne of Citizens Advice Scotland called for the work …
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Government Response Summary
The government rejects extending the work allowance to single adults, stating it is targeted at those with the greatest barriers to the labour market and is increased annually as part of the normal uprating process.
Scotland Office
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109
Conclusion
Accepted
DWP was keen to highlight its approach to tackling poverty in Scotland and around the...
Conclusion
DWP was keen to highlight its approach to tackling poverty in Scotland and around the UK. It argues that the welfare reforms carried out since 2010 have brought a ‘holistic approach to supporting individuals and households’283 with their ‘fundamental principle …
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Government Response Summary
The government describes ongoing initiatives with the Scottish Government to ensure effective delivery of reserved and devolved benefits, including new Work Coach toolkits, online service cohesion, and an operational reference group.
Scotland Office
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110
Conclusion
Acknowledged
We note the wealth of evidence we have received as part of this inquiry that...
Conclusion
We note the wealth of evidence we have received as part of this inquiry that the payment award for claimants of Universal Credit is not enough to tackle poverty in Scotland and provide claimants with a stable support base from …
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Government Response Summary
The government reiterates that the £20 uplift was a temporary measure for Universal Credit claimants during the pandemic and was never planned for legacy benefits, emphasizing its Plan for Jobs to help people into work.
Scotland Office
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111
Recommendation
Rejected
We recommend that the UK Government closely review the issue of making permanent the £20...
Recommendation
We recommend that the UK Government closely review the issue of making permanent the £20 uplift in the run up to the expiration of this policy at the end of September 2021, whilst also taking into account the significant financial …
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Government Response Summary
The government rejects the recommendation, stating the £20 uplift was always a temporary measure for Universal Credit claimants and there was never a plan to extend it to legacy benefits, instead focusing on helping people into work.
Scotland Office
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112
Recommendation
Rejected
We also recommend that DWP raise the work allowance for Universal Credit claimants and re-establish...
Recommendation
We also recommend that DWP raise the work allowance for Universal Credit claimants and re-establish work allowances for single adult claimants so that they can keep more of the money they earn, to allow them to work their way out …
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Government Response Summary
The UK Government rejects extending the work allowance to single adults and states that work allowances are increased annually as part of normal uprating, highlighting a past increase in 2018, but does not commit to a specific new raise beyond routine adjustments.
Scotland Office
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113
Conclusion
Rejected
Beyond the adequacy of the Universal Credit system we heard further evidence highlighting that there...
Conclusion
Beyond the adequacy of the Universal Credit system we heard further evidence highlighting that there were other issues with how Universal Credit works and that these issues were causing hardship for claimants in Scotland. A particular issue was the five …
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Government Response Summary
The government explained how Universal Credit Advance payments function to mitigate the five-week wait, including an extended repayment period, and rejected the introduction of non-repayable advances due to fraud risks, administrative burden, and significant costs.
Scotland Office
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114
Conclusion
Rejected
Universal Credit is paid once a month, usually into a claimant’s bank, building society or...
Conclusion
Universal Credit is paid once a month, usually into a claimant’s bank, building society or credit union account. After applying for Universal Credit, it usually takes around five weeks for a new claimant to get their first payment. Universal Credit …
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Government Response Summary
The government details the existing repayable advance system and rejects the introduction of non-repayable advances, citing increased fraud risk, potential for inappropriate gain, and estimated costs between £2.2 and £2.8 billion.
Scotland Office
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115
Conclusion
Not Addressed
An example of the process is provided on the Gov.uk website: • You make a...
Conclusion
An example of the process is provided on the Gov.uk website: • You make a new Universal Credit claim on 1 September. 287 Department for Work and Pensions (WPS0021) 288 Department for Work and Pensions (WPS0021) 289 Citizens Advice Scotland …
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Government Response Summary
The government's response details the repayment terms for Universal Credit advances and rejects the idea of non-repayable advances due to fraud risk, administrative burden, and high costs, without addressing the committee's descriptive conclusion about the payment process.
Scotland Office
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116
Conclusion
Not Addressed
We heard evidence of how the five week wait for Universal Credit and the associated...
Conclusion
We heard evidence of how the five week wait for Universal Credit and the associated advance payment system is causing a lot of difficulty for claimants in Scotland. Chris Birt of The Joseph Rowntree Foundation said it can ‘force people …
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Government Response Summary
The government outlines the terms for Universal Credit advances, including extended repayment periods for new advances, and rejects non-repayable advances citing fraud risks and costs, but does not address the committee's concerns about the five-week wait and existing advance system causing hardship.
Scotland Office
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117
Conclusion
Rejected
The Poverty Alliance in their written evidence to us highlighted that from their research they...
Conclusion
The Poverty Alliance in their written evidence to us highlighted that from their research they found that the five week wait was ‘the most negative aspect of Universal Credit for many people.’295 They argue that the policy is a major …
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Government Response Summary
The government stated that claimants can access advances on their Universal Credit payment, detailing the repayment terms and recent changes. It rejected the idea of non-repayable advances, citing increased fraud risk, administrative burden, and significant costs.
Scotland Office
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118
Conclusion
Rejected
Should a claimant require money before the five week wait has been completed they can...
Conclusion
Should a claimant require money before the five week wait has been completed they can apply for an advance payment. This means a claimant can receive an advance worth the amount of their first estimated payment on Universal Credit.299 According …
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Government Response Summary
The government outlines the existing repayable advance system, including the extended 2-year repayment period for advances, and rejects the introduction of non-repayable advances due to fraud risks, potential for inappropriate gain, and significant costs.
Scotland Office
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119
Conclusion
Rejected
Again, the UK Government provides an example on their website: • Your first estimated payment...
Conclusion
Again, the UK Government provides an example on their website: • Your first estimated payment is £344 and you get £344 as an advance. 291 Department for Work and Pensions, Universal Credit: How you’re paid, accessed 14 April 2021 292 …
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Government Response Summary
The government explained that New Claim Advances allow claimants to access their estimated Universal Credit payment upfront, with repayment now spread over 2 years for advances issued from April 2021. It rejected the introduction of non-repayable advances, citing fraud risk, administrative burden, and estimated costs of £2.2-£2.8 billion.
Scotland Office
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120
Conclusion
Rejected
The advance payment system was commented on critically by our witnesses.
Conclusion
The advance payment system was commented on critically by our witnesses. Kirsty McKechnie of the Child Poverty Action Group said that advances ‘contribute to the ongoing hardship that people experience on Universal Credit and the difficulty in making ends meet …
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Government Response Summary
The government details the existing repayable advance system, including recent changes, and rejects the introduction of non-repayable advances, citing fraud risks, potential for inappropriate gain, and significant costs between £2.2 and £2.8 billion.
Scotland Office
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121
Conclusion
Rejected
Our colleagues on the Work and Pensions Select Committee recently held an inquiry entitled Universal...
Conclusion
Our colleagues on the Work and Pensions Select Committee recently held an inquiry entitled Universal Credit: the wait for a first payment. They recommended the DWP should: pay all first time claimants of Universal Credit a “starter payment” equivalent to …
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Government Response Summary
The government rejects the introduction of non-repayable advances, explaining that New Claim Advances already allow claimants to receive payment upfront and arguing that non-repayable grants would increase fraud risk, impose administrative burdens, and be costly.
Scotland Office
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122
Conclusion
Not Addressed
We welcome the improvements made to the advance payment system, such as the doubling of...
Conclusion
We welcome the improvements made to the advance payment system, such as the doubling of the amount of time to repay, and a reduction in the rate at which deductions can be made. We also acknowledge the advance system is …
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Government Response Summary
The government outlines existing terms for Universal Credit advances, including extended repayment periods, and rejects the introduction of non-repayable advances due to fraud risks and costs, but does not specifically address the committee's concern that current repayments still make it hard for claimants to afford essentials.
Scotland Office
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123
Recommendation
Rejected
We recommend that the DWP consider alternative arrangements to the five week wait for a...
Recommendation
We recommend that the DWP consider alternative arrangements to the five week wait for a first payment and associated advances system (which currently acts as an interest free loan) and should consider again the recommendation from the Work and Pensions …
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Government Response Summary
The government rejects the recommendation to consider alternative arrangements, such as a starter payment, stating that introducing non-repayable advances would increase fraud risk, allow inappropriate gain, and cost between £2.2 and £2.8 billion.
Scotland Office
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124
Conclusion
Accepted
Some of our contributors discussed the use of sanctions on claimants who fail to maintain...
Conclusion
Some of our contributors discussed the use of sanctions on claimants who fail to maintain their claimant commitment. A claimant commitment is an agreement between a claimant and the DWP. It is a record of the responsibilities (to prepare for …
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Government Response Summary
The government states that Work Coaches ensure reasonable claimant commitments, DWP assesses good reason for non-compliance, and claimants can request explanations, seek reconsideration, appeal decisions, or apply for hardship payments.
Scotland Office
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125
Conclusion
Accepted
Kirsty McKechnie of The Child Poverty Action Group highlighted that this policy caused a lot...
Conclusion
Kirsty McKechnie of The Child Poverty Action Group highlighted that this policy caused a lot of stress to claimants, since whether or not a claimant had met their claimant commitment was ‘very much at the work coach’s discretion. It depends …
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Government Response Summary
The government reiterates existing processes for Work Coaches to ensure claimant commitments are reasonable, outlines how good reasons are considered for sanction decisions, and reminds claimants of their rights to appeal and apply for hardship payments.
Scotland Office
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126
Conclusion
Accepted
There were also questions raised as to the effectiveness of sanctions in encouraging claimants to...
Conclusion
There were also questions raised as to the effectiveness of sanctions in encouraging claimants to find work. The Poverty Alliance said that ‘sanctions are both ineffective in their stated purpose of encouraging entry into employment and act only to exacerbate …
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Government Response Summary
The government details existing procedures for Work Coaches to ensure reasonable claimant commitments, how sanction decisions are made with consideration for good reasons, and the available appeal and hardship payment processes.
Scotland Office
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127
Conclusion
Accepted
We did not ask the DWP to comment on its sanctions policy as part of...
Conclusion
We did not ask the DWP to comment on its sanctions policy as part of this inquiry. However, we are aware that it has commented on this matter recently, in response to the House of Lords Economics Affairs Committee’s inquiry …
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Government Response Summary
The DWP reiterates its existing policies and procedures for sanctions, stating Work Coaches ensure reasonable claimant commitments, claimants have rights to explanation and appeal, and can apply for hardship payments.
Scotland Office
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128
Conclusion
Accepted
We note criticism levied about sanctions in the Universal Credit system, and we are particularly...
Conclusion
We note criticism levied about sanctions in the Universal Credit system, and we are particularly concerned that sanctions do not foster a positive atmosphere for people when they are receiving Universal Credit and looking for a job. Despite this, we …
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Government Response Summary
The government details DWP's existing processes for managing sanctions, including ensuring reasonable claimant commitments, considering good reasons for non-compliance, claimant appeal rights, and the availability of hardship payments.
Scotland Office
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129
Recommendation
Rejected
Whilst the economy is in the midst of recovering from the covid-19 pandemic, and with...
Recommendation
Whilst the economy is in the midst of recovering from the covid-19 pandemic, and with the jobs market in great difficulty and 490,000 people (as of March 2021) in Scotland claiming Universal Credit, based on the overwhelming evidence from witnesses, …
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Government Response Summary
The government implicitly rejects pausing sanctions, stating that Work Coaches will continue to ensure claimant commitments are reasonable and consider 'good reason' for failures, including Covid-19 related circumstances, when deciding on sanctions.
Scotland Office
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130
Conclusion
Not Addressed
The Scotland Act 2016 afforded the Scottish Government the opportunity to make changes to the...
Conclusion
The Scotland Act 2016 afforded the Scottish Government the opportunity to make changes to the way in which Universal Credit is administered to claimants in Scotland. However, Universal Credit remains a reserved benefit which means the DWP retain control of …
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Government Response Summary
The response describes the Scottish Government's current policy for offering Scottish Choices and their interaction with DWP Alternative Payment Arrangements, but does not directly address the committee's observation regarding the reserved nature of Universal Credit or the division of control between DWP and the Scottish Government.
Scotland Office
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131
Conclusion
Accepted
There are currently two Universal Credit Scottish Choices in operation: • Twice-monthly payments, whereby Universal...
Conclusion
There are currently two Universal Credit Scottish Choices in operation: • Twice-monthly payments, whereby Universal Credit is paid twice a month (may not necessarily be every two weeks) rather than monthly; and • Direct Payments, whereby claimants can opt for …
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Government Response Summary
The government explains its existing process for informing claimants about Scottish Choices, including invitations via the Universal Credit journal and support through Citizens Advice Scotland, in line with the Scottish Government's policy of offering choices from the second assessment period.
Scotland Office
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132
Conclusion
Acknowledged
There are two further Scottish Choices options that are yet to be rolled out.
Conclusion
There are two further Scottish Choices options that are yet to be rolled out. These are: • Split Payments: To split the Universal Credit household payment between members of a couple. • Removal of the spare room subsidy: To remove …
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Government Response Summary
The UK Government welcomes the recommendation, suggesting the Scottish Government should work with DWP to agree details and administration ahead of announcing potential changes to the listed options.
Scotland Office
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133
Conclusion
Accepted
We heard in our inquiry that Universal Credit Scottish Choices is a positive feature for...
Conclusion
We heard in our inquiry that Universal Credit Scottish Choices is a positive feature for people who claim it in Scotland. Neil Cowan from The Poverty Alliance highlighted that ‘anything that makes Universal Credit more responsive to people’s needs and …
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Government Response Summary
The response details the Scottish Government's current policy to offer Scottish Choices in the second assessment period, outlining their interaction with DWP Alternative Payment Arrangements and how they operate.
Scotland Office
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134
Conclusion
Not Addressed
According to DWP figures from November 2020, 35,608 Universal Credit claimants had chosen the Scottish...
Conclusion
According to DWP figures from November 2020, 35,608 Universal Credit claimants had chosen the Scottish Choices option of having their rent paid directly to their landlord, whilst 77,100 people had chosen to receive the more frequent payment option whilst receiving …
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Government Response Summary
The government explains the policy for offering Scottish Choices in the second assessment period and their relationship with DWP Alternative Payment Arrangements, but does not address the uptake figures presented in the conclusion.
Scotland Office
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135
Conclusion
Not Addressed
Throughout the inquiry we heard evidence that there were a number of barriers that were...
Conclusion
Throughout the inquiry we heard evidence that there were a number of barriers that were preventing claimants from accessing the options provided by Scottish Choices: • Lack of awareness of the Choices. • The wait for Scottish Choices to be …
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Government Response Summary
The government described its current policy on offering Scottish Choices in the second assessment period and the availability of DWP Alternative Payment Arrangements, but did not directly address the identified barriers preventing claimants from accessing these options.
Scotland Office
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136
Conclusion
Accepted
We heard that not enough claimants know about the Choices and that this has meant...
Conclusion
We heard that not enough claimants know about the Choices and that this has meant that their uptake is lower than what it could be. Neil Cowan from The Poverty Alliance mentioned in evidence that their research showed that claimants …
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Government Response Summary
The government states it sends invitations via the Universal Credit journal and relies on Citizens Advice Scotland to inform claimants about Scottish Choices, defending its current approach to awareness despite findings of low uptake.
Scotland Office
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137
Conclusion
Acknowledged
The Scottish Government released its own evaluation of Universal Credit Scottish Choices in March 2021.
Conclusion
The Scottish Government released its own evaluation of Universal Credit Scottish Choices in March 2021. The evaluation did accept that ‘overall awareness of the term ‘Scottish choices’ among the people on Universal Credit interviewed for this research was low.’334 The …
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Government Response Summary
The government welcomes the recommendation, likely referring to the Scottish Government's suggestion for improved Scottish Choices, stressing the importance of the Scottish Government working with DWP to agree on details and administration before any further changes are announced.
Scotland Office
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138
Conclusion
Rejected
Another barrier to people signing up to Scottish Choices is that claimants cannot access the...
Conclusion
Another barrier to people signing up to Scottish Choices is that claimants cannot access the choices immediately, instead having to wait until they have received their first Universal Credit payment before taking up one or both options. Citizens Advice Scotland …
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Government Response Summary
The government explains that the Scottish Government's policy is to offer Scottish Choices in the second assessment period, allowing time for Alternative Payment Arrangements to protect vulnerable claimants, effectively justifying the current delay in access.
Scotland Office
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139
Conclusion
Accepted
This point was illustrated further by Kirsty McKechnie of the Child Poverty Action Group.
Conclusion
This point was illustrated further by Kirsty McKechnie of the Child Poverty Action Group. They argued that the initial five-week wait for a first payment would put claimants off opting for the twice-monthly choice as it would leave claimants with …
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Government Response Summary
The government explains its current policy of offering Scottish Choices in the second assessment period to allow for consideration of DWP Alternative Payment Arrangements, without committing to changes to address the identified barrier of the five-week wait.
Scotland Office
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140
Conclusion
Accepted
The Scottish Federation of Housing Associations also highlights that the policy choice of building in...
Conclusion
The Scottish Federation of Housing Associations also highlights that the policy choice of building in this wait time for Scottish Choices does not align with other DWP policies: the rationale given by the DWP for the one month wait to …
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Government Response Summary
The government explains its current policy of offering Scottish Choices in the second assessment period, allowing time to consider DWP Alternative Payment Arrangements to protect vulnerable individuals.
Scotland Office
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141
Conclusion
Not Addressed
We heard evidence that there were administration issues with the direct payment to landlords option.
Conclusion
We heard evidence that there were administration issues with the direct payment to landlords option. Citizens Advice Scotland told us that it ‘has been tricky for DWP, social landlords and all the other various parts of the system—the Scottish Government …
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Government Response Summary
The government's response outlines its policy for offering Scottish Choices and Alternative Payment Arrangements, but does not address the specific administrative issues raised regarding payment synchronization and system suitability for direct payments to landlords.
Scotland Office
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142
Recommendation
Rejected
Polly Jones from The Trussell Trust told us that: There are quite complicated discussions and...
Recommendation
Polly Jones from The Trussell Trust told us that: There are quite complicated discussions and arrangements between DWP and Scottish Government on how this is managed and how many minutes a work coach can spend talking about Scottish Choices in …
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Government Response Summary
The government rejects the implied recommendation to present Scottish Choices in the first interview, stating that the current policy offers them in the second assessment period to allow claimants time to consider DWP Alternative Payment Arrangements.
Scotland Office
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143
Conclusion
Not Addressed
The Minister for Welfare Delivery, said that ‘information is available through gov.uk [UK Government website]...
Conclusion
The Minister for Welfare Delivery, said that ‘information is available through gov.uk [UK Government website] as part of the Universal Credit application, which outlines what Scottish Choices are and how they operate.’352 Margarita Morrison, Area Director, Work and Health Services …
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Government Response Summary
The response describes the Scottish Government's current policy for offering Scottish Choices and how they operate, but does not address the committee's observation regarding the DWP's communication or prioritisation of Scottish Choices.
Scotland Office
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144
Conclusion
Acknowledged
The lack of rolling out the remaining two Scottish Choices options (split payment between couples...
Conclusion
The lack of rolling out the remaining two Scottish Choices options (split payment between couples on Universal Credit, and removing the underoccupancy charge (Bedroom Tax) at source in Universal Credit) was identified by witnesses and in written evidence as issues …
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Government Response Summary
The government welcomes the recommendation, particularly for the Scottish Government to work with DWP to agree details and administration ahead of announcing any further potential changes regarding Scottish Choices options.
Scotland Office
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145
Conclusion
Acknowledged
The Scottish Government told us that they believe the roll out of the two further...
Conclusion
The Scottish Government told us that they believe the roll out of the two further Scottish Choices options is being delayed because the DWP is not prioritising this work in the devolution programme. The Cabinet Secretary explained that she accepts …
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Government Response Summary
The government welcomes the recommendation, particularly for the Scottish Government to work with the DWP to agree details and administration ahead of announcing any further changes to Scottish Choices options.
Scotland Office
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146
Conclusion
Acknowledged
The Minister for Welfare Delivery responded to this by telling us that the Scottish Government...
Conclusion
The Minister for Welfare Delivery responded to this by telling us that the Scottish Government had announced their intention to roll out the further option of split payments for Universal Credit claimants in Scotland but had ‘no clear intention or …
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Government Response Summary
The government acknowledged the committee's report, welcoming the implied recommendation for the Scottish Government to work with DWP on agreeing details and administration for split payments before announcing further changes.
Scotland Office
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147
Conclusion
Not Addressed
We see Universal Credit Scottish Choices as positive and flexible options to the people of...
Conclusion
We see Universal Credit Scottish Choices as positive and flexible options to the people of Scotland, but the policy has been let down by a lack of communication by the Scottish Government and the DWP and Jobcentre Plus network in …
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Government Response Summary
The government explained the policy on Universal Credit Scottish Choices and DWP Alternative Payment Arrangements, but did not address the committee's concern about a lack of communication regarding their availability.
Scotland Office
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148
Recommendation
Rejected
The Scottish Government and the DWP should work together and seek agreement before announcing further...
Recommendation
The Scottish Government and the DWP should work together and seek agreement before announcing further Scottish Choices options to ensure there is no delay in roll out. We therefore recommend the following: a) That Scottish Choices be made available to …
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Government Response Summary
The government rejected the recommendation to make Scottish Choices available from the start of a Universal Credit claim, stating current policy offers it from the second assessment period to allow consideration of DWP Alternative Payment Arrangements.
Scotland Office
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