11
Deferred
We recommend that the Joint Ministerial Working Group consider developing new communications materials and guidance...
Recommendation
We recommend that the Joint Ministerial Working Group consider developing new communications materials and guidance in the form of a Scottish welfare service directory to be updated annually. This would allow claimants, organisations (including housing associations and Local Authorities & COSLA), as well as advocacy groups to keep up to date with changes and updates to social security in Scotland and would help implementation of a ‘no wrong door’ policy.
Government Response Summary
The government stated that DWP and Social Security Scotland have established an Operational Reference Group to review service delivery issues and consider future improvements for shared customers, but did not specifically commit to developing a Scottish welfare service directory as recommended.
Paragraph Reference
69
Government Response
Deferred
Government Response
Deferred
HM Government
Deferred
DWP and the Social Security Scotland have recently established a regular Operational Reference Group to look at ways of continuously improving the benefits experience of DWP and Social Security Scotland’s shared customers. The Group will review service delivery issues arising from people looking to access DWP/ Social Security Scotland benefits and consider any improvements for future benefit delivery.
Source
Committee
Scottish Affairs Committee
Inquiry
Welfare policy in Scotland
Report
Second Report - Welfare policy in Scotland
23 Jun 2021
HC 55
Addressee Bodies
Scotland Office
Timeline
Recommendation age
5.1 yrs
Report published
23 Jun 2021