We understand that it may not always be practical or feasible for users of rental e-scooters to obtain and wear a helmet. It is important, however, that e-scooter operators involved with the trials encourage users to wear helmets, and where 40 E-scooters: pavement nuisance or transport innovation? possible, operators should provide them. Should privately owned e-scooters be legalised for use on roads, the Department should likewise encourage helmet use.