Our initial work on APP scams led to the introduction of the CRM Code in May 2019. Since then, there has been a considerable amount of progress to protect victims and improve incentives for payment service providers (PSPs) to prevent APP fraud. The voluntary agreement by signatories to the Code represented a major step forward in increasing the protection that their customers are entitled to, while setting out standards for PSPs to improve fraud prevention and victim care. We welcome the Committee’s recognition of our work on the CRM Code and support for the code should be mandatory. The Code is now a key tool in preventing APP scams and has led to better protections for victims since its introduction.