4th Report – Get Britain Working: Reforming Jobcentres
Select Committee
Work and Pensions Committee
HC 653
8 September 2025
Recommendations
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Conclusions (2) Observations and findings — click to expand
2
Conclusion
Acknowledged
Instead of an internal review, DWP should publicly consult on changes to the claimant commitment. DWP should consider removing blanket requirements, such as the 35-hour job search requirement, and replacing them with a personalised action plan that is co-developed between the claimant and work coach, and relevant to the claimant’s …
Government Response Summary
The government states that the new Jobs and Careers Service will provide personalised employment support and will set out what support and advice customers can expect once the service is developed. It is considering a statement of service and will provide more detail on this in a report on delivering the Jobs and Careers Service in spring 2026.
31
Conclusion
Acknowledged
We welcome the Government’s commitment to develop a locally tailored and embedded service. Local areas are best placed to understand the needs of their population and labour markets. Jobcentres need to be aware of the different local needs of people in their areas, particularly the needs of those who face …
Government Response Summary
The government welcomes the commitment to develop a locally tailored and embedded service, recognizing the importance of local areas understanding the needs of their population and labour markets.