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Issue a single reference number for all claims, integrating paper and digital systems

Recommendation
All claims must be issued a single reference number regardless of the “off-ramps and on-ramps” between paper and digital systems. (Recommendation, Paragraph 137)
Government Response

A response document is linked to this report, dated 17 October 2025. Response attribution to this conclusion has not been verified. Read the response document.

Addressee Bodies
Ministry of Justice
Timeline
Recommendation age 1.1 yr
Report published 21 Jul 2025