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Replace postal services for paper files with electronic methods; implement opt-in postal options

Recommendation
Use of postal services for sending paper files must be replaced with email or other electronic methods. Postal options should be an opt-in service as already implemented across multiple Government agencies to effectively mitigate against digital exclusion. (Recommendation, Paragraph 138)
Government Response

A response document is linked to this report, dated 17 October 2025. Response attribution to this conclusion has not been verified. Read the response document.

Addressee Bodies
Ministry of Justice
Timeline
Recommendation age 1.1 yr
Report published 21 Jul 2025