HMRC Annual Accounts 2020-21

Public Accounts Committee Closed Inquiry
Opened: 21 Oct 2021 Closed: 26 Apr 2022 Parliament page
The Committee will hold its annual evidence hearing with senior HMRC officials on the overall position of UK tax revenues and how HMRC manages the taxation ‘tools’ at its disposal to achieve policy ends; the ‘tax gap’ of taxes owed which are not collected through error, avoidance or evasion; the … Read more
14 Recommendations
21 Conclusions
1 Report
1 Oral session
2 Letters
1 Event
Activity timeline 5 events
28 Apr
2022
Report published
25 Apr
2022
Correspondence
25 Apr
2022
Correspondence
11 Feb
2022
Report published
1 Dec
2021
Oral evidence
Oral evidence sessions 1 session
1 Dec 2021
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HMRC Annual Accounts 2020-21
Angela MacDonald · HMRC Jim Harra · HMRC Joanna Rowland · Home Office Justin Holliday · HMRC
Title HC No. Published Items Response
Thirty-Seventh Report - HMRC Performance in 2020–21 HC 641 11 Feb 2022 35 Responded
Recommendations & Conclusions
5 results
Clear
3 Recommendation Not Addressed
Thirty-Seventh Report - HMRC Perfo…
HMRC does not have a convincing plan for restoring compliance activity back to pre-pandemic levels.
HMRC does not have a convincing plan for restoring compliance activity back to pre-pandemic levels. In response to the pandemic, HMRC suspended some of its compliance work in 2020–21 where taxpayers could not cope with inquiries, and because it needed … Read more
Government Response
This is a response to a different conclusion about the SEND review.
HM Treasury
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1 Conclusion Not Addressed
Thirty-Seventh Report - HMRC Perfo…
On the basis of a report by the Comptroller and Auditor General, we took evidence...
On the basis of a report by the Comptroller and Auditor General, we took evidence from HM Revenue & Customs (HMRC) on its performance in 2020–21.1
Government Response
This is a response to a different conclusion regarding HM Treasury monitoring the ongoing cost of COVID-19 to the taxpayer.
HM Treasury
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25 Conclusion Not Addressed
Thirty-Seventh Report - HMRC Perfo…
This Committee has regularly examined HMRC’s customer service performance.
This Committee has regularly examined HMRC’s customer service performance. In 2010, this Committee concluded HMRC’s performance in responding to calls had been poor.43 In 2016, the Committee found that customer service levels had collapsed as a result of HMRC assuming … Read more
Government Response
The government agrees with the Committee’s recommendation to explain the service levels it is aiming to provide and commit to publishing outturn against these measures; this information will be presented in the Department’s Outcome Delivery Plan, to be published early in 2022-23.
HM Treasury
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27 Conclusion Not Addressed
Thirty-Seventh Report - HMRC Perfo…
HMRC told us that its performance was improving in 2021–22.
HMRC told us that its performance was improving in 2021–22. It said it had got helpline performance up to what it regarded as a “decent service”, and had thus diverted resources to handling post, as this was the area with … Read more
Government Response
The government agrees with the Committee’s recommendation to explain the service levels it is aiming to provide and commit to publishing outturn against these measures; this information will be presented in the Department’s Outcome Delivery Plan, to be published early in 2022-23.
HM Treasury
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31 Conclusion Not Addressed
Thirty-Seventh Report - HMRC Perfo…
We asked HMRC what Making Tax Digital was for.
We asked HMRC what Making Tax Digital was for. HMRC told us Making Tax Digital was about making tax easier, keeping tax in line with the digital age and making business more productive.56 HMRC also told us that, by providing … Read more
Government Response
The government is committed to free software for the MTD Income Tax Self-Assessment (ITSA) service for those with the most straightforward affairs, removing one of the financial barriers to participating in MTD, and will improve the support offering to those who may be unrepresented or less digitally capable and provide exemptions for those who cannot go digital.
HM Treasury
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Government Response AI assessment · 35 of 14 classified
Accepted 17
Accepted in Part 1
Acknowledged 11
Not Addressed 5
Rejected 1
Total 14 recs + 21 conclusions
Correspondence 2 letters
25 Apr 2022 Correspondence from Jim Harra, Chief Executive and First Permanent Secretary, re Committee of Public Accounts Thirty Seventh report of Session 2021-22: Recommendation 1, dated 20 April 2022
Parliament page
25 Apr 2022 Correspondence from Jim Harra, Chief Executive and First Permanent Secretary, re Committee of Public Accounts Thirty Seventh report of Session 2021-22: HMRC Annual Report & Accounts recommendation 3, dated 20 April 2022
Parliament page