Driving licence backlogs at the DVLA
Public Accounts Committee
Closed
Inquiry
The Driver and Vehicle Licensing Agency (DVLA) is an executive agency of the Department for Transport that works to maintain the records of 50 million drivers in Great Britain and 40 million vehicles throughout the United Kingdom. Throughout the COVID-19 pandemic, some people experienced delays applying for or renewing their …
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10
Recommendations
16
Conclusions
1
Report
1
Oral session
1
Event
Activity timeline 4 events
30 May
2023
2023
17 Mar
2023
2023
Report published
24 Nov
2022
2022
Oral evidence
24 Nov
2022
2022
Formal meeting (oral evidence session) · The Grimond Room, Portcullis House
Oral evidence sessions 1 session
24 Nov 2022
View on parliament.uk
Driving licence backlogs at the DVLA
Dame Bernadette Kelly DCB · Department for Transport
Emma Ward · Department for Transport
Julie Lennard · Driver and Vehicle Licensing Agency
Reports 1 report · click to expand
| Title | HC No. | Published | Items | Response |
|---|---|---|---|---|
| Forty-first Report - Driving licence backlogs at the DVLA | HC 735 | 17 Mar 2023 | 26 | Responded |
Recommendations & Conclusions
3 results
9
Conclusion
Forty-first Report - Driving licen…
From April 2020 to March 2022, the DVLA did not answer 60 million calls to...
From April 2020 to March 2022, the DVLA did not answer 60 million calls to its drivers’ licence customer service number, 94% of the total it received. The number of calls to the DVLA about driving licences surged in Summer …
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HM Treasury
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16
Conclusion
Not Addressed
Forty-first Report - Driving licen…
During the COVID-19 pandemic, the DVLA prioritised those services with the highest volumes of applications...
During the COVID-19 pandemic, the DVLA prioritised those services with the highest volumes of applications or where it believed processing delays would cause greater problems. The DVLA told us that in 2020, it prioritised reducing the backlog in paper applications …
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Government Response
The response discusses the success of the DVLA's online services during the pandemic and the challenges with paper applications and medical applications, but it doesn't address the prioritisation decisions made during the pandemic.
HM Treasury
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17
Conclusion
Not Addressed
Forty-first Report - Driving licen…
The DVLA’s system for managing paper-based driving licence applications relies on people being on site...
The DVLA’s system for managing paper-based driving licence applications relies on people being on site to manually process applications. The DVLA and the Department told us that when they determined priorities in 2020, they knew this system was susceptible to …
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Government Response
The response discusses the success of the DVLA's online services during the pandemic and the challenges with paper applications and medical applications but does not address the DVLA's reliance on in-person processing of paper applications.
HM Treasury
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