Investigation into the UK Passport Office

Public Accounts Committee Closed Inquiry
Opened: 8 Nov 2022 Closed: 27 Jun 2023 Parliament page
The number of passport applications increased significantly in 2022 after the lifting of COVID-19 international travel restrictions and a lengthy backlog of passport applications has developed, causing delays. The Committee will question senior officials at the Home Office on trends in passport applications in the past and since the COVID-19 … Read more
9 Recommendations
20 Conclusions
1 Report
1 Oral session
1 Letter
1 Event
Activity timeline 5 events
27 Jun
2023
Report published
6 Apr
2023
Report published
23 Jan
2023
Correspondence
19 Dec
2022
Oral evidence
19 Dec
2022
Formal meeting (oral evidence session) · The Grimond Room, Portcullis House
Oral evidence sessions 1 session
19 Dec 2022
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Investigation into the UK Passport Office
Matthew Rycroft CBE · Home Office Thomas Greig · HM Passport Office Tricia Hayes CB · Home Office
Title HC No. Published Items Response
Forty-Seventh Report - Investigation into the UK Passport Office HC 738 6 Apr 2023 29 Responded
Recommendations & Conclusions
1 result
Clear
2 Recommendation Rejected
Forty-Seventh Report - Investigati…
The Department has demonstrated a worrying lack of curiosity about the human impact of HMPO’s...
The Department has demonstrated a worrying lack of curiosity about the human impact of HMPO’s poor service or who its customers were. HMPO is unable to say how many people were forced to cancel their travel plans because of their … Read more
Government Response
The government disagrees with the recommendation, asserting that excellent customer service has always been at the forefront of HM Passport Office’s policy-making and processes, and that they regularly gather feedback and monitor complaints.
HM Treasury
View details
Government Response AI assessment · 25 of 9 classified
Accepted 17
Acknowledged 7
Rejected 1
Total 9 recs + 20 conclusions
Correspondence 1 letter
23 Jan 2023 Correspondence from Sir Matthew Rycroft, Permanent Secretary, Home Office, re update on Investigation into the Passport Office, dated 18 January 2023
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