Emergency Services Network

Public Accounts Committee Closed Inquiry
Opened: 3 Feb 2023 Closed: 24 Sep 2023 Parliament page
The Home Office’s Emergency Services Network (ESN) programme was launched in 2015 to replace Airwave, the critical mobile network for emergency services such as police, fire and rescue, and ambulance to communicate with each other. In 2019, following significant delays, the Home Office reset the programme to introduce the new … Read more
6 Recommendations
24 Conclusions
1 Report
2 Oral sessions
2 Letters
2 Events
Oral evidence sessions 2 sessions
Emergency Services Network
Ben Norman · Greater Manchester Fire and Rescue Service Chris Lucas · NHS Ambulance Radio Programme Kier Pritchard · National Police Chiefs Council Simon Rickets · Home Office
Emergency Services Network
David Kuenssberg · Home Office Dr John Black · Home Office Simon Parr QPM · Home Office Sir Matthew Rycroft KCMG CBE · Home Office
Recommendations & Conclusions
6 results
8 Conclusion Not Addressed
Sixty-Fourth Report - The Emergenc…
Home Office acknowledges £140 million wasted on Motorola due to past decisions
We asked whether the Department could have acted sooner to remove Motorola, and the Department acknowledged that, in hindsight, it wished different choices had been made when Motorola bought Airwave in 2016.21 The Department said it had been aware of … Read more
Government Response
The government agrees but responds by detailing current programme progress, the role of the Independent Assurance Panel (IAP) in oversight, and the competitive global market for alternative suppliers, without addressing the specific historical observations or financial estimates.
HM Treasury
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11 Conclusion Not Addressed
Sixty-Fourth Report - The Emergenc…
Emergency services disbanding dedicated ESN teams due to programme delays
Emergency services are temporarily disbanding their dedicated ESN teams that had been preparing for testing and transition, and the Department explained that there was currently very little for such teams to work on. It hoped each organisation would retain a … Read more
Government Response
The government's response, which focuses on financial implications of the CMA ruling and business case review, does not address the committee's conclusion regarding the disbanding of emergency services' dedicated ESN teams or the importance of retaining points of contact.
HM Treasury
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20 Conclusion Not Addressed
Sixty-Fourth Report - The Emergenc…
ESN coverage remains key concern, particularly building penetration compared to Airwave
The coverage provided by ESN remains a key concern for emergency services.67 The NPCC was concerned that, despite commitments from the Department for ESN to be as good as Airwave, the ESN 4G signal does not penetrate buildings as successfully … Read more
Government Response
The government agrees with the committee's conclusion and states it has drafted an ESMCP control plan outlining main building blocks, dependencies, and testing (including real-world testing). This plan is currently out for user consultation and will be agreed upon by the end of 2023, but the response does not specifically address how building penetration issues or the 2,000-4,000 locations needing checks will be resolved.
HM Treasury
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24 Conclusion
Sixty-Fourth Report - The Emergenc…
ESN's original cost-saving objectives unlikely; benefits uncertain until 2024 business case
The Department’s original objectives for ESN were to save money and bring mobile data to emergency services.80 It will now take at least 10 years from now for the potential 70 C&AG’s Report, para 2.11 71 Q 60 (27 March) … Read more
HM Treasury
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25 Conclusion Not Addressed
Sixty-Fourth Report - The Emergenc…
ESN's expected productivity and cost benefits are unclear; commercial alternatives already adopted
Police were concerned that ESN may not prove any cheaper than commercial alternatives.83 We asked about operational benefits from access to data. The Department acknowledged that it no longer expected ESN to provide any productivity benefits.84 Police explained that almost … Read more
Government Response
The government's response, which is identical to a response for another recommendation, does not address the committee's specific observations regarding concerns about ESN's cost, lack of productivity benefits, or the risk of emergency services not adopting it due to existing commercial alternatives.
HM Treasury
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26 Conclusion Not Addressed
Sixty-Fourth Report - The Emergenc…
ESN programme no longer expects to provide apps essential for key emergency service benefits.
Despite these concerns, all three emergency services did still see a continuing case for ESN. For example, the fire service said that there could be benefits from being able to share drone footage of incidents by ESN providing a common … Read more
Government Response
The government agrees on the need for clear responsibilities and plans for operating ESN when live, detailing that current contracts define the service model, the User Services supplier will act as Service Integrator, and a new billing model is developed. However, the response does not specifically address the committee's concern about the programme no longer expecting to provide apps beyond push-to-talk, which limits potential innovations and benefits.
HM Treasury
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Government Response AI assessment · 29 of 6 classified

Total 6 recs + 24 conclusions
Correspondence 2 letters
24 May 2023 Correspondence from Kier Pritchard, Chief Constable, NPCC lead for ESMCP, re update on Emergency Services Mobile Communication Programme (ESMCP), dated 15 May 2023
Parliament page
24 May 2023 Correspondence from Ben Norman, Deputy Chief Fire Officer NFCC, Strategic Lead for Operational Communications, re Follow up questions raised at the Public Accounts Committee on the Emergency Service Network, dated 26 April 2023
Parliament page