UK Inquiry Tracker

Court Reform Programme: progress review

Public Accounts Committee Closed Inquiry

Opened: 15 Feb 2023 Closed: 24 Sep 2023 Parliament page

In 2016, HM Courts & Tribunals Service (HMCTS) set up a set of change programmes to introduce new technology and working practices to modernise and upgrade the justice system. The reform programme, which covers crime, civil, family and tribunals, was driven by the need to address complex and inefficient case … Read more

10 Recommendations

17 Conclusions

1 Report

1 Oral session

1 Letter

1 Event

Activity timeline 5 events

24 Sep
2023

Report published

Treasury minutes: Government response to the Committee of Public Accounts on the Sixty-first report from Session 2022-23

30 Jun
2023

Report published

Sixty-First Report - Progress on the courts and tribunals reform programme

30 Mar
2023

Oral evidence

Court Reform

30 Mar
2023

Formal meeting (oral evidence session) · The Grimond Room, Portcullis House

Court Reform

28 Mar
2023

Correspondence

Correspondence from Nick Goodwin, Chief Executive, HM Courts & Tribunals Service, re NAO report, Common Platform and delivering the final p…

Oral evidence sessions 1 session

30 Mar 2023

View on parliament.uk

Court Reform

Andrew Baigent · HM Courts and Tribunals Service Antonia Romeo · Ministry of Justice Gemma Hewison · Ministry of Justice Nick Goodwin · HMCTS

Reports 1 report · click to expand

Title	HC No.	Published	Items	Response
Sixty-First Report - Progress on the courts and tribunals reform…	HC 1002	30 Jun 2023	27	Responded

Recommendations & Conclusions

1 result

4 Conclusion Acknowledged

Sixty-First Report - Progress on t…

Write to Committee outlining assessment plan for full reform programme costs

HMCTS and the Ministry cannot fully assess whether the reforms have provided value for money as they have not captured the full costs of the programme. Despite our earlier concerns, the National Audit Office found that the programme costs still … Read more HMCTS and the Ministry cannot fully assess whether the reforms have provided value for money as they have not captured the full costs of the programme. Despite our earlier concerns, the National Audit Office found that the programme costs still may not capture the full costs of reforming the courts and tribunals. HMCTS’s latest business case does not include costs incurred by the CPS in developing interfaces with common platform, following changes made to common platform’s design. Of its £1.3 billion budget, HMCTS has £120 million remaining to deliver outstanding reforms and claims that it has a clear understanding of what is left to deliver with the remaining funding as it has costed most elements left to deliver for each project still underway. However, this will not reflect all of the remaining work needed to support the reforms. HMCTS has already moved some projects out of the programme into its business-as-usual activities, even though they are not complete and require further work. For example, despite HMCTS moving the online portal for divorce cases to business as usual, the portal continues to require improvements. In March 2022, HMCTS found that 55% of divorce cases could not be completed online and required manual interventions. Although fixing this is important if HMCTS is to gain the benefits it planned from this reform, HMCTS will fund the future costs of this and similar projects from outside of the budget for the reform programme. HMCTS also plans to reform fewer services than it intended with its remaining budget because it has assessed that it could not finish all the projects Progress on the courts and tribunals reform programme 7 within the programme timeline. As part of its recent reset, it has paused reforms to several services which will no longer be covered by the funding allocated to the programme. Recommendation 4: The Ministry and HMCTS should write to us within six months setting out how they will assess the full cost of the reform program Show less

Government Response

The government agrees to assess the full cost of the programme, including proposed inclusions, acknowledging that estimates will be necessary due to unavailable full information. However, it does not explicitly outline how it will do this or commit to writing back within six months as requested.

HM Treasury

View details

Government Response AI assessment · 27 of 10 classified

Accepted 25

Acknowledged 1

Deferred 1

Total 10 recs + 17 conclusions

Correspondence 1 letter

28 Mar 2023 Correspondence from Nick Goodwin, Chief Executive, HM Courts & Tribunals Service, re NAO report, Common Platform and delivering the final phase of reform, 17 March 2023

Parliament page