Improving Broadband

Public Accounts Committee Closed Inquiry
Opened: 20 Oct 2020 Closed: 25 Mar 2021 Parliament page
In 2010, the government announced its aim for the UK to have the “best superfast broadband network in Europe”, and set up the Superfast Programme to subsidise broadband roll out to areas where it is not commercially viable for providers to reach. In a report published in mid-October, the NAO … Read more
5 Recommendations
17 Conclusions
1 Report
1 Oral session
1 Letter
1 Event
Oral evidence sessions 1 session
Improving broadband
Raj Kalia · Department for Digital, Culture, Media and Sport Sarah Healey · Department for Digital, Culture, Media and Sport Susannah Storey · Department for Culture, Media and Sport
Recommendations & Conclusions
22 results
2 Recommendation Accepted
Thirty-fifth Report - Improving Br…
The Department has failed to make meaningful progress to tackle the barriers faced by operators...
The Department has failed to make meaningful progress to tackle the barriers faced by operators in maximising gigabit connectivity by 2025. At the time we took evidence in early November, the Department expected that state aid rules would be a … Read more
Government Response
The government agrees and details actions already taken through its Barrier Busting Taskforce, including new legislation, consultations, and Department for Transport reforms for access and street works. It commits to publishing an update on this work shortly and continuing to address identified risks.
HM Treasury
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3 Recommendation Accepted
Thirty-fifth Report - Improving Br…
The Department is not clear how, in a centralised procurement model, it will retain the...
The Department is not clear how, in a centralised procurement model, it will retain the people, skills and knowledge in local authorities that were critical to success in the superfast programme. The Department recognises that although it now intends to … Read more
Government Response
The government agrees with the recommendation and commits to supporting local authorities through a Barrier Busting Task Force, close collaboration with the LGA, meetings with officials, and by assigning dedicated regional field team resources.
HM Treasury
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4 Recommendation Accepted
Thirty-fifth Report - Improving Br…
he Department has been unable to show how it has learnt lessons from the superfast...
he Department has been unable to show how it has learnt lessons from the superfast programme into the detailed design of the gigabit programme. The Department’s objectives for its superfast programme were unspecific and delivery of the 95% broadband coverage … Read more
Government Response
The government agrees and outlines how it is incorporating lessons by committing funding to high-need areas, publishing a detailed targeting approach, and regularly reporting progress. It also cites independent evaluations and stakeholder consultations informing the UK Gigabit Programme design, including improvements like automated build plan sharing and extended clawback periods in contracts.
HM Treasury
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5 Recommendation Accepted
Thirty-fifth Report - Improving Br…
he Department is yet again failing to prioritise consumers in rural areas.
he Department is yet again failing to prioritise consumers in rural areas. The Department says that it intends to take an ‘outside-in’ approach to the roll-out of gigabit capable broadband, focussing on those areas that currently do not have access … Read more
Government Response
The government 'agrees' and states the recommendation is 'implemented', outlining how it uses Ofcom data and collects future build plans to identify premises and ensure data reliability. It detailed ongoing delivery through existing programmes and the Gigabit Broadband Voucher Scheme, with further procurements planned.
HM Treasury
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6 Recommendation Accepted
Thirty-fifth Report - Improving Br…
The Department cannot provide certainty to consumers that they will have a choice of internet...
The Department cannot provide certainty to consumers that they will have a choice of internet provider or be protected from overcharging should they become tied to the sole supplier in an area. The Department wants to encourage greater competition in … Read more
Government Response
The government agrees to implement annual wholesale access price benchmarking within contracts, evaluate Retail Service Provider quality in bids, and work with Ofcom and industry to increase network competition and facilitate standardisation to protect consumers from overcharging and ensure choice.
HM Treasury
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1 Conclusion Not Addressed
Thirty-fifth Report - Improving Br…
On the basis of a report by the Comptroller and Auditor General, we took evidence...
On the basis of a report by the Comptroller and Auditor General, we took evidence from the Department for Digital, Culture, Media and Sport on improving broadband.1
Government Response
The government response reiterates the committee's introduction, acknowledging that evidence was taken and a report published, and introduces its own response.
HM Treasury
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7 Conclusion Acknowledged
Thirty-fifth Report - Improving Br…
We pointed out to the Department that a year has passed since the general election...
We pointed out to the Department that a year has passed since the general election pledge and with 2021 fast approaching, the level of roll-out would have to be extraordinarily quick to achieve nationwide gigabit connectivity by 2025.13 The Department … Read more
Government Response
The government reaffirmed its commitment to the £5 billion UK Gigabit Programme, aiming for at least 85% gigabit-capable coverage by 2025, and stated it would continue to work with industry to accelerate rollout towards 100%.
HM Treasury
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8 Conclusion Accepted
Thirty-fifth Report - Improving Br…
The National Audit Office’s report called for the Department to present a detailed plan and...
The National Audit Office’s report called for the Department to present a detailed plan and schedule identifying how it will meet the timeline.16 But when we pressed for a broad timetable or indicative dates for the essential steps towards achieving … Read more
Government Response
The government agrees with the committee, confirming £1.2 billion for gigabit broadband rollout, and committing to announce first procurement locations, publish quarterly updates on the procurement pipeline, and submit a Programme Business Case for approval in Summer 2021.
HM Treasury
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9 Conclusion Acknowledged
Thirty-fifth Report - Improving Br…
The Department describes the £5 billion it has budgeted for its gigabit programme as ‘critical’.
The Department describes the £5 billion it has budgeted for its gigabit programme as ‘critical’. It said that it was continuing as if the programme would gain approval from HM Treasury and expected the funding to be confirmed at the … Read more
Government Response
The government acknowledges the £1.2 billion allocated in the 2020 Spending Review as part of its wider £5 billion commitment to gigabit rollout, explaining the spending profile is based on industry capacity and reiterating its commitment to the full investment and accelerating rollout to achieve 85% coverage by 2025.
HM Treasury
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10 Conclusion Not Addressed
Thirty-fifth Report - Improving Br…
The Department explained that it was focussed on removing barriers to rapid roll out, such...
The Department explained that it was focussed on removing barriers to rapid roll out, such as the cost of streetworks or a planning system that prevents telecoms operators from getting access to premises, by working with other government departments and … Read more
Government Response
The government's response lists various barrier-busting initiatives but completely fails to address the specific conclusion regarding the latest position on state aid rules for broadband subsidy post-Brexit transition period.
HM Treasury
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11 Conclusion Accepted
Thirty-fifth Report - Improving Br…
We asked about progress towards resolving the barriers which industry has repeatedly said need to...
We asked about progress towards resolving the barriers which industry has repeatedly said need to be addressed if it is to progress the commercial roll-out to reach 80% of UK premises by 2025. The Department said that it is working … Read more
Government Response
The government details existing legislative and policy actions taken by its Barrier Busting Taskforce, including new legislation for property access, consultations on new build broadband, and reforms to street works processes. It commits to publishing an update on its barrier busting work shortly and continuing to address key issues.
HM Treasury
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12 Conclusion Accepted
Thirty-fifth Report - Improving Br…
The National Audit Office report stated that the requirement to remove equipment supplied by high...
The National Audit Office report stated that the requirement to remove equipment supplied by high risk vendors from telecoms networks puts the schedule at risk.29 The Department conceded that this might cause a delay to the future programme and that … Read more
Government Response
The government is conducting a technical consultation with network operators on the use of Huawei equipment, which is nearing completion, and the Secretary of State will announce the outcome in due course to address the impact on the programme schedule.
HM Treasury
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13 Conclusion Accepted
Thirty-fifth Report - Improving Br…
The National Audit Office report sets out how the Department intends to adopt a centralised...
The National Audit Office report sets out how the Department intends to adopt a centralised procurement for its gigabit programme, even though it considered the partnership approach that it used under the Superfast Programme to have been very successful. The … Read more
Government Response
The government agrees with the committee and commits to actions by Spring 2021 to ensure continued local authority involvement despite centralised procurement. This includes advice from the Barrier Busting Task Force, working with the Local Government Association to define roles for the UK Gigabit programme, meeting with existing LA partners, and providing regional field teams with named contacts for each local authority.
HM Treasury
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14 Conclusion Acknowledged
Thirty-fifth Report - Improving Br…
In its evidence to us the Local Government Association (LGA) called for additional annual funding...
In its evidence to us the Local Government Association (LGA) called for additional annual funding of £30 million for digital champions in Local Authorities. The LGA expects digital champions to co-ordinate delivery at a local level and to provide additional … Read more
Government Response
The government states it is meeting with local authorities to confirm alignment and will monitor the financial situation, but does not commit to providing additional funding for digital champions or assessing the risk to programme delivery.
HM Treasury
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15 Conclusion Accepted
Thirty-fifth Report - Improving Br…
The National Audit Office’s report said that it had been difficult to assess the Superfast...
The National Audit Office’s report said that it had been difficult to assess the Superfast Programme’s performance because it lacked programme-specific measures against which to judge success. It explained that the Department’s coverage targets, for example, to reach 95% of … Read more
Government Response
The government agrees with the committee's observation, commits to regularly publishing progress against the UK Gigabit Programme's milestones to improve performance assessment, and details other actions taken to address areas of greatest need, learn from evaluations, and improve program design and clawback mechanisms.
HM Treasury
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16 Conclusion Accepted
Thirty-fifth Report - Improving Br…
The Department told us that it wanted to have very clear objectives and to be...
The Department told us that it wanted to have very clear objectives and to be clear about the benefits for the subsidised part of its gigabit programme but could offer no further detail on how it intends to design and … Read more
Government Response
The government agrees with the committee’s point and commits to publishing progress against the UK Gigabit Programme’s milestones regularly, using lessons from previous evaluations to inform the new programme's design.
HM Treasury
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17 Conclusion Accepted
Thirty-fifth Report - Improving Br…
The National Audit Office report noted that the Department estimates £0.9 billion of funding will...
The National Audit Office report noted that the Department estimates £0.9 billion of funding will be returned by suppliers where capital expenditure was lower than expected or actual take-up of superfast broadband is higher than expected.45 The Department told us … Read more
Government Response
The government acknowledges the observations about returned funding by detailing improvements to the Superfast Broadband Programme, including centralising supplier build plans, extending the clawback period to 15 years, and incorporating a one-off recovery to bring forward future clawback value.
HM Treasury
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18 Conclusion Accepted
Thirty-fifth Report - Improving Br…
The Future Telecoms Infrastructure Review sets out government’s intention to take an ‘outside-in’ approach to...
The Future Telecoms Infrastructure Review sets out government’s intention to take an ‘outside-in’ approach to rolling out gigabit-capable broadband, where areas that are currently unable to access superfast speeds are prioritised so they are not left further behind.48 The Department … Read more
Government Response
The government details its plan to implement an 'outside-in' approach by collecting and updating robust data from Ofcom and operators, conducting public reviews for each project, and has published the first review for Cumbria.
HM Treasury
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19 Conclusion Accepted
Thirty-fifth Report - Improving Br…
The National Audit Office’s report describes how the Superfast Programme was able to leave the...
The National Audit Office’s report describes how the Superfast Programme was able to leave the very hardest to reach premises until last when, in a bid to meet its timeline, the Department prioritised maximising the number of premises reached over … Read more
Government Response
The government reaffirms its commitment to an 'outside-in' approach by detailing plans for targeting premises without superfast broadband through new procurements, comprehensive data collection, and formal public reviews for each project.
HM Treasury
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20 Conclusion Acknowledged
Thirty-fifth Report - Improving Br…
Since we took evidence, the government has reduced its coverage target to “a minimum of...
Since we took evidence, the government has reduced its coverage target to “a minimum of 85% by 2025” and the Department has been allocated less than a quarter of the £5 billion for supporting the hardest to reach the countries … Read more
Government Response
The government confirms the £1.2 billion allocation for gigabit-capable broadband and the 85% coverage target by 2025. It reiterates its commitment to the full £5 billion investment and will continue to work with industry to accelerate rollout towards 100% coverage, but does not provide a new date for 100% coverage or increased immediate funding.
HM Treasury
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21 Conclusion Accepted
Thirty-fifth Report - Improving Br…
The National Audit Office was concerned that greater competition in the broadband infrastructure market would...
The National Audit Office was concerned that greater competition in the broadband infrastructure market would not necessarily lead to a greater choice of internet providers for consumers. In its report, it explained that in areas that needed subsidy, smaller alternative … Read more
Government Response
The government agrees with the committee's concern and commits to specific actions by Spring 2021, including annual wholesale access price benchmarking in contracts, evaluating retail service provider quality in bids, working with Ofcom to increase network competition, and facilitating industry efforts to standardise and aggregate wholesale networks.
HM Treasury
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22 Conclusion Accepted
Thirty-fifth Report - Improving Br…
We asked the Department how it intended to protect consumers in areas with a single...
We asked the Department how it intended to protect consumers in areas with a single dominant supplier from being charged a lot more without proper competition. The Department told us that its contracts had price control provisions to ensure that … Read more
Government Response
The government provides details on how it will protect consumers, including annual wholesale access price benchmarking within contracts, evaluating Retail Service Provider quality in bids, and working with Ofcom and industry to increase competition and facilitate network standardisation to ensure choice and fair pricing.
HM Treasury
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Government Response AI assessment · 22 of 5 classified

Total 5 recs + 17 conclusions
Correspondence 1 letter
29 Nov 2021 Correspondence from Sarah Healey, Permanent Secretary, Department for Digital, Culture, Media and Sport, re Improving Broadband, dated 23 November 2021
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