Initial lessons from the government’s response to the COVID-19 pandemic

Public Accounts Committee Closed Inquiry
Opened: 30 Apr 2021 Closed: 16 Nov 2021 Parliament page
By the end of March 2021, the NAO will have published 17 reports on the government’s response to COVID-19, and the Committee has conducted inquiries on almost all of them. Continuing on from our session on the NAO’s Covid cost tracker, the Committee will examine the key themes that have … Read more
27 Conclusions
1 Report
1 Oral session
7 Letters
1 Event
Activity timeline 11 events
10 Jun
2021
Formal meeting (oral evidence session) · The Grimond Room, Portcullis House
Oral evidence sessions 1 session
Initial lessons from the government’s response to the COVID-19 pandemic
Alex Chisholm · Cabinet Office James Bowler CB · HM Treasury Simon Case · Cabinet Office Sir Chris Wormald · Department of Health and Social Care Sir Tom Scholar · HM Treasury
Recommendations & Conclusions
27 results
2 Conclusion
Thirteenth Report - Initial lesson…
Government’s ability to make well-informed decisions and address issues as they arise during the pandemic...
Government’s ability to make well-informed decisions and address issues as they arise during the pandemic has been hampered by slow progress in addressing longstanding issues with data and legacy IT. We have repeatedly highlighted longstanding data issues within government, including … Read more
Government Response
2: PAC conclusion: Government’s ability to make well-informed decisions and address issues as they arise during the pandemic has been hampered by slow progress in addressing longstanding issues with data … Read more
HM Treasury
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3 Conclusion
Thirteenth Report - Initial lesson…
Government risks undermining public trust and accountability for the pandemic response because of departments’ repeated...
Government risks undermining public trust and accountability for the pandemic response because of departments’ repeated failure to provide a full rationale for key decisions. We recognise that the pandemic has required departments to work at speed in difficult circumstances. But, … Read more
Government Response
3: PAC conclusion: Government risks undermining public trust and accountability for the pandemic response because of departments’ repeated failure to provide a full rationale for key decisions. 3: PAC recommendation: … Read more
HM Treasury
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4 Conclusion
Thirteenth Report - Initial lesson…
A lack of clarity, timeliness and the volume of government communications has, at times, hindered...
A lack of clarity, timeliness and the volume of government communications has, at times, hindered the public’s understanding of guidelines and ability to comply with them. Government published a large amount of guidance during the early stages of the pandemic. … Read more
Government Response
4: PAC conclusion: A lack of clarity, timeliness and the volume of government communications has, at times, hindered the public’s understanding of guidelines and ability to comply with them. 4: … Read more
HM Treasury
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5 Conclusion
Thirteenth Report - Initial lesson…
Government has yet to improve its approach to managing risk or set out which trade-offs...
Government has yet to improve its approach to managing risk or set out which trade-offs it intends to make in future emergencies. The pandemic has highlighted the importance of carrying out robust risk planning and being clear about risk appetite … Read more
Government Response
1. The BBC appears complacent about the threat it faces from declining audiences. Each year people spend less time watching BBC TV and 200,000 more households choose to opt out … Read more
HM Treasury
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6 Conclusion
Thirteenth Report - Initial lesson…
Government needs to do more to support the health and social care workforce, who have...
Government needs to do more to support the health and social care workforce, who have been under constant pressure during the pandemic, to ensure its resilience going forward. The pandemic has compounded pre-existing challenges in the health and social care … Read more
Government Response
6: PAC conclusion: Government needs to do more to support the health and social care workforce, who have been under constant pressure during the pandemic, to ensure its resilience going … Read more
HM Treasury
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1 Conclusion
Thirteenth Report - Initial lesson…
On the basis of a Report by the Comptroller and Auditor General, we took evidence...
On the basis of a Report by the Comptroller and Auditor General, we took evidence from the Cabinet Office, the Department of Health & Social Care (the Department) and HM Treasury on initial lessons from the government’s response to the … Read more
Government Response
Introduction from the Committee The scale and nature of the COVID-19 pandemic and the government’s response are unprecedented in recent history. By the end of March 2021, the estimated lifetime … Read more
HM Treasury
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7 Conclusion
Thirteenth Report - Initial lesson…
We asked the Department how much PPE it expected to need over the next 12...
We asked the Department how much PPE it expected to need over the next 12 months. The Department estimated that it will require around 11.7 billion items of PPE from 1 June 2021 to 31 May 2022, although it noted … Read more
HM Treasury
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8 Conclusion
Thirteenth Report - Initial lesson…
We have repeatedly highlighted the longstanding funding and workforce challenges facing the health and social...
We have repeatedly highlighted the longstanding funding and workforce challenges facing the health and social care sectors. In 2018 we examined the adult social care workforce in England and reported that levels of unmet social care need were high and … Read more
Government Response
6: PAC conclusion: Government needs to do more to support the health and social care workforce, who have been under constant pressure during the pandemic, to ensure its resilience going … Read more
HM Treasury
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9 Conclusion
Thirteenth Report - Initial lesson…
The pandemic placed great stress on some health and social care workers already under pressure.
The pandemic placed great stress on some health and social care workers already under pressure. In our report Readying the NHS and social care for the COVID-19 peak, we found that thanks to the commitment of thousands of staff and … Read more
Government Response
6: PAC conclusion: Government needs to do more to support the health and social care workforce, who have been under constant pressure during the pandemic, to ensure its resilience going … Read more
HM Treasury
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10 Conclusion
Thirteenth Report - Initial lesson…
In our July 2020 report on Readying the NHS and social care for the COVID-19...
In our July 2020 report on Readying the NHS and social care for the COVID-19 peak, we recommended that the Department and NHS England and NHS Improvement (NHSE&I) should identify and agree with relevant professional bodies specific actions to support … Read more
Government Response
6: PAC conclusion: Government needs to do more to support the health and social care workforce, who have been under constant pressure during the pandemic, to ensure its resilience going … Read more
HM Treasury
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11 Conclusion
Thirteenth Report - Initial lesson…
The Department has yet to publish a long-term plan to improve the resilience of the...
The Department has yet to publish a long-term plan to improve the resilience of the health and social care workforce. Our NHS nursing workforce report, published in September 2020, noted that there had been further delay to the overdue NHS … Read more
Government Response
6: PAC conclusion: Government needs to do more to support the health and social care workforce, who have been under constant pressure during the pandemic, to ensure its resilience going … Read more
HM Treasury
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12 Conclusion
Thirteenth Report - Initial lesson…
We have repeatedly highlighted longstanding issues with the quality of data held by government and...
We have repeatedly highlighted longstanding issues with the quality of data held by government and with its ability to use data effectively to support policy interventions. In our 2019 report Challenges in using data across government, we noted the lack … Read more
Government Response
2: PAC conclusion: Government’s ability to make well-informed decisions and address issues as they arise during the pandemic has been hampered by slow progress in addressing longstanding issues with data … Read more
HM Treasury
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13 Conclusion
Thirteenth Report - Initial lesson…
The pandemic has again highlighted the role of high-quality data in enabling effective service delivery,...
The pandemic has again highlighted the role of high-quality data in enabling effective service delivery, monitoring and improvement. For example, due to missing or inaccurate telephone numbers within NHS patient records, the shielding programme was unable to follow-up letters to … Read more
Government Response
2: PAC conclusion: Government’s ability to make well-informed decisions and address issues as they arise during the pandemic has been hampered by slow progress in addressing longstanding issues with data … Read more
HM Treasury
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14 Conclusion
Thirteenth Report - Initial lesson…
All of the witnesses highlighted the importance of data in responding to the pandemic and...
All of the witnesses highlighted the importance of data in responding to the pandemic and acknowledged a key lesson from the last year was the need to improve the quality of data available to citizens and to government, including the … Read more
Government Response
2: PAC conclusion: Government’s ability to make well-informed decisions and address issues as they arise during the pandemic has been hampered by slow progress in addressing longstanding issues with data … Read more
HM Treasury
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15 Conclusion
Thirteenth Report - Initial lesson…
The NAO found that the pandemic had disproportionately impacted specific groups of people.
The NAO found that the pandemic had disproportionately impacted specific groups of people. For example, disrupted schooling is likely to have longer-term adverse effects on children from disadvantaged backgrounds. The Education Endowment Foundation predicted that schools closures in the 2019/20 … Read more
HM Treasury
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16 Conclusion
Thirteenth Report - Initial lesson…
In responding to the COVID-19 pandemic, government departments and public bodies have needed to procure...
In responding to the COVID-19 pandemic, government departments and public bodies have needed to procure enormous volumes of goods, services and works with extreme urgency. Our report on Government procurement and supply of PPE found that, by the end of … Read more
HM Treasury
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17 Conclusion
Thirteenth Report - Initial lesson…
Our February 2021 report found that for fast procurements where there is no competition, it...
Our February 2021 report found that for fast procurements where there is no competition, it is important that awarding bodies document why they have chosen a supplier and how any associated risks from a lack of competition have been identified … Read more
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18 Conclusion
Thirteenth Report - Initial lesson…
We received written evidence from the Royal Statistical Society, from Northumbria University on behalf of...
We received written evidence from the Royal Statistical Society, from Northumbria University on behalf of the Observatory for Monitoring Data-Driven Approaches to COVID-19, and from Civitas: Institute for the Study of Civil Society. This emphasised the need for government to … Read more
Government Response
3: PAC conclusion: Government risks undermining public trust and accountability for the pandemic response because of departments’ repeated failure to provide a full rationale for key decisions. 3: PAC recommendation: … Read more
HM Treasury
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19 Conclusion
Thirteenth Report - Initial lesson…
Our previous work has shown a mixed picture in terms of the views of end...
Our previous work has shown a mixed picture in terms of the views of end users regarding the satisfaction and success of programmes introduced in response to the pandemic. Gathering feedback from end users and frontline workers is vital for … Read more
HM Treasury
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20 Conclusion
Thirteenth Report - Initial lesson…
We have previously highlighted the danger that reluctance to evaluate COVID-19 measures will result in...
We have previously highlighted the danger that reluctance to evaluate COVID-19 measures will result in departments learning lessons too late and embedding problems of design, delivery and effectiveness of response schemes which will need to adapt over time.43 HM Treasury … Read more
HM Treasury
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21 Conclusion
Thirteenth Report - Initial lesson…
Government published a large amount of guidance during the early stages of the pandemic.
Government published a large amount of guidance during the early stages of the pandemic. The NAO found that effective communication and public engagement are crucial to ensuring that COVID-19 response programmes succeed. Some departments, such as HM Revenue & Customs, … Read more
Government Response
4: PAC conclusion: A lack of clarity, timeliness and the volume of government communications has, at times, hindered the public’s understanding of guidelines and ability to comply with them. 4: … Read more
HM Treasury
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22 Conclusion
Thirteenth Report - Initial lesson…
Written evidence from Birmingham City University, which analysed a large body of government’s and public...
Written evidence from Birmingham City University, which analysed a large body of government’s and public health bodies’ Twitter messages relating to COVID-19, identified a wide range of language-related issues in communications. These included: messages without specific content; a lack of … Read more
Government Response
4: PAC conclusion: A lack of clarity, timeliness and the volume of government communications has, at times, hindered the public’s understanding of guidelines and ability to comply with them. 4: … Read more
HM Treasury
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23 Conclusion
Thirteenth Report - Initial lesson…
We asked the Cabinet Office about recent communications about travel in and out of local...
We asked the Cabinet Office about recent communications about travel in and out of local areas. On 14 May 2021, the GOV.UK website advised the public against travel out of areas with high levels of the delta variant of the … Read more
Government Response
4: PAC conclusion: A lack of clarity, timeliness and the volume of government communications has, at times, hindered the public’s understanding of guidelines and ability to comply with them. 4: … Read more
HM Treasury
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24 Conclusion
Thirteenth Report - Initial lesson…
The pandemic has highlighted the importance of carrying out robust risk planning and being clear...
The pandemic has highlighted the importance of carrying out robust risk planning and being clear about risk appetite and risk tolerance. Our previous work, including on support for children’s education during the pandemic and on the Bounce Bank Loans Scheme, … Read more
Government Response
5: PAC conclusion: Government has yet to improve its approach to managing risk or set out which trade-offs it intends to make in future emergencies. 5: PAC recommendation: The Cabinet … Read more
HM Treasury
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25 Conclusion
Thirteenth Report - Initial lesson…
Our recent report on fraud and error highlighted that the taxpayer is expected to lose...
Our recent report on fraud and error highlighted that the taxpayer is expected to lose billions of pounds from the increased risk of fraud and error in the government’s COVID-19 schemes. It found that the cost of fraud and error … Read more
HM Treasury
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26 Conclusion
Thirteenth Report - Initial lesson…
The NAO found that government had made other trade-offs during the pandemic, for example paying...
The NAO found that government had made other trade-offs during the pandemic, for example paying higher prices for goods than it would have paid before the pandemic.55 It also had to balance the risks to the economy of enacting lockdowns … Read more
Government Response
5: PAC conclusion: Government has yet to improve its approach to managing risk or set out which trade-offs it intends to make in future emergencies. 5: PAC recommendation: The Cabinet … Read more
HM Treasury
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27 Conclusion
Thirteenth Report - Initial lesson…
In May 2021, the government published the Boardman review into government procurement during the COVID-19...
In May 2021, the government published the Boardman review into government procurement during the COVID-19 pandemic. It aimed to understand what lessons the government could learn from the procurement of PPE, ventilators, vaccines, test and trace and food parcels for … Read more
Government Response
5: PAC conclusion: Government has yet to improve its approach to managing risk or set out which trade-offs it intends to make in future emergencies. 5: PAC recommendation: The Cabinet … Read more
HM Treasury
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Correspondence 7 letters
23 Nov 2021 Correspondence Catherine Little, Director General, Public Spending Head of Government Finance Function, re The Boardman Review, dated 15 November 2021
Parliament page
16 Nov 2021 Correspondence from Simon Baugh, Chief Executive, Government Communication, re in relation to recommendation 4 of the Thirteenth Report of the 2021-22 Session of the Public Accounts Committee, on ‘Initial Lessons from the Government’s Response to the COVID-19 Pandemic’, dated 29 October 2021
Parliament page
16 Nov 2021 Correspondence from Joanna Davinson, Executive Director, Central Digital and Data Office, re in relation to recommendation 2 of the Thirteenth Report of the 2021-22 Session of the Public Accounts Committee, on ‘Initial Lessons from the Government’s Response to the COVID-19 Pandemic, 28 October 2021
Parliament page
16 Nov 2021 Correspondence from Joanna Davinson, Executive Director, Central Digital and Data Office and Jennifer Rowland, Deputy Director, Efficiency and Cabinet Office HM Treasury, re in relation to recommendation 2 of the Thirteenth Report of the 2021-22 Session of the Public Accounts Committee, on ‘Initial Lessons from the Government’s Response to the COVID-19 Pandemic, dated 4 November 2021
Parliament page
16 Nov 2021 Correspondence from Sir Chris Wormald KCB, Permanent Secretary, Department of Health and Social Care, re an update on the Thirteenth Report of Session 2021-22, Initial Lessons, dated 2 November 2021
Parliament page
2 Jul 2021 Correspondence from the Cabinet Office, dated 24 June 2021 regarding the publication of Government contracts
Parliament page
30 Jun 2021 Correspondence from Sir Chris Wormald KCB, Permanent Secretary, Department of Health and Social Care, re PAC hearing – Initial lessons learnt, dated 22 June 2021
Parliament page