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Cross-departmental collaboration demonstrates significant potential for digital synergies and citizen benefits.

Conclusion
We asked CDDO its assessment of government’s approach to digitisation. CDDO told us it had been delighted with the collaboration it had received from government departments as part of putting together the digital change road map. It explained that, while there was still more to do, it was “considerably more optimistic now as we go forward”.51 CDDO pointed to what it saw as a huge opportunity for not just better use of public money, but a far better experience for citizens. We therefore asked CDDO whether departments’ approaches to working together were sufficient to allow them to take advantage of synergies between their work, including economies of scale and efficiencies. CDDO told us that cross-departmental working came in many forms, such as the chief technology officer forum where 30 senior staff discussed opportunities for sharing and consolidating systems. For example, it explained that a pilot project was considering grants, because many departments provided grants but used multiple systems for this and it thought there might be an opportunity to share and consolidate these.52 We asked how this work had helped departments bidding for funding for digitisation. CDDO explained that it had provided technical input into each of the major funding bids for legacy and other digital investment projects in the 2021 Spending Review.53
Government Response

A response document is linked to this report, dated 21 July 2023. Response attribution to this conclusion has not been verified. Read the response document.

Addressee Bodies
HM Treasury
Timeline
Recommendation age 3.3 yrs
Report published 10 May 2023