Fifty-First Report - Tackling Defra’s ageing digital services

Select Committee
Public Accounts Committee HC 737 10 May 2023
Report Status Response document linked Recorded deadline: 10 Jul 2023

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Conclusions & Recommendations 25 items (8 recs)
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Government response
Treasury minutes: Government response to the Committee of Public Accounts on the Fifty-first report from Session 2022-23 · published 21 Jul 2023
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Recommendations & Conclusions

25 results
2 Conclusion
Develop a comprehensive long-term digital and data strategy, establishing group-wide technology standards for Defra.
Conclusion
Defra does not have a strategy or vision needed for its long-term digital transformation. Defra has so far focused on stabilising its legacy applications by seeking to mitigate the biggest risks of cyber-attack or operational failure and is moving towards … Read more
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3 Recommendation
Identify and address the problems and costs faced by users of Defra's unmodernised services.
Recommendation
Defra has not given enough attention to the impact of its poor digital services on its users. To users, legacy IT systems feel outdated or lack functionality and they are 6 Tackling Defra’s ageing digital services at higher risk of … Read more
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4 Recommendation
Ensure digital investment and systems align with Defra Group's future structure to avoid rebuilding.
Recommendation
Defra is at risk of wasting money on digital services because it has not yet taken decisions on business transformation. In parallel with its work on legacy, Defra is embarking on a fundamental review of the structure of its organisation, … Read more
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5 Conclusion
Adopt new approaches to recruit digital staff, reducing over-reliance on contractors and setting targets.
Conclusion
Defra is over-reliant on contractors because it struggles to recruit and retain the people with the digital skills it needs. Defra says it has reduced its reliance on contractors and temporary staff over the last year from 30% to 22%, … Read more
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6 Conclusion
Strengthen Defra's investment case by analysing efficiency savings from modernising its digital systems.
Conclusion
Defra does not yet know how it will meet Government’s ambitions for digital change within its existing resources. CDDO has agreed a set of challenging commitments with departments, and Defra is confident it can meet these. However, Defra received only … Read more
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7 Recommendation
Report on departmental traction for CDDO's missions and provide annual progress updates thereafter.
Recommendation
We welcome CDDO’s efforts to establish strong cross-government co-operation and collaboration to identifying and addressing legacy IT issues. Since our December 2021 report on the Challenges in implementing digital change, CDDO has worked with all departments to establish a common … Read more
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1 Conclusion
Committee heard evidence on modernising Defra's ageing digital services from Defra and CDDO.
Conclusion
On the basis of a report by the Comptroller and Auditor General, we took evidence from the Department for Food, Environment & Rural Affairs (Defra) and the Central Digital & Data Office (CDDO) at the Cabinet Office about modernising ageing … Read more
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8 Recommendation
Defra recognises user burden from legacy systems but struggles to quantify customer costs.
Recommendation
Defra recognised that one of the main issues of legacy systems was that they created a burden on the service user. But the NAO found that Defra does not measure the cost to its customers of its unmodernised digital services.12 … Read more
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9 Recommendation
Defra shows progress tackling urgent legacy systems, prioritising high-risk applications for stabilisation.
Recommendation
Defra had made progress in tackling its most urgent legacy systems. The NAO found that it had addressed the most pressing issues, prioritising work on applications that need to be stabilised in the short-term. Defra had taken a formal approach … Read more
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10 Conclusion
Defra's legacy system resolution extends to 2030, with many applications requiring "hyper-care".
Conclusion
The NAO also found that Defra did not expect to resolve all its legacy issues until 2030.15 For example, Defra told us that it had worked with the Central Digital & Data Office (CDDO) to establish which services were most … Read more
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11 Recommendation
Legacy systems predominantly exist in Defra's older legislative and long-running delivery areas.
Recommendation
We asked Defra whether the applications in extended support or hyper-care sat within particular parts of the Defra Group. Defra told us that legacy systems were typically located in areas where the legislation was older, which tended to be in … Read more
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12 Recommendation
A significant gap persists between demand and supply for government digital specialists.
Recommendation
When we examined the challenges in implementing digital change in December 2021, we concluded that there was a large gap between the demand for, and supply of, the digital specialists that government needed, and that it was hard to get … Read more
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13 Conclusion
Defra faces persistent difficulty recruiting digital skills, with 31% of roles remaining unfilled.
Conclusion
There is still a digital skills shortage across UK industry and the public sector and, in December 2022, the NAO found that Defra had found it difficult to recruit and retain people with the right digital skills. Between October 2021 … Read more
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14 Conclusion
Defra utilises pay frameworks, hybrid working, and apprenticeships to attract digital staff.
Conclusion
Defra told us that the digital, data and technology pay framework, which allowed supplements to be paid based on capability for specific digital roles, helped it to attract digital staff. It expected forthcoming changes to the framework, such as changes … Read more
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15 Conclusion
Defra lacks a clear strategy for transforming digital services despite a 10-year transformation goal.
Conclusion
Defra told us that it had so far focused on stabilising its legacy applications to reduce the risks of cyber-attack or operational failure and on developing and implementing the IT systems needed for EU Exit, rather than work to reduce … Read more
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16 Conclusion
Defra lacks agreed group-wide IT system standards, hindering consistent technology development.
Conclusion
Many different technologies are used across Defra as a consequence of how the Defra Group has grown and changed over time, and how systems were originally developed by different organisations within the Group, which each had their own approach to … Read more
HM Treasury
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17 Conclusion
Defra pursues business transformation, aiming to reduce duplication across Group IT systems.
Conclusion
In parallel with its work on address legacy IT systems, Defra told us it was embarking on a fundamental business transformation process, including potentially major structural changes to the Defra Group. Defra explained that this will include considering how it … Read more
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18 Conclusion
Defra lacks a clear vision for its transformed business, impeding digital transformation planning.
Conclusion
However, Defra has not yet developed a clear vision for how its business will operate after transformation. Business transformation and digital transformation are closely linked but without clarity on what the transformed Defra will look like, it is difficult for … Read more
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19 Conclusion
Defra's digital transformation vision and blueprint require further alignment and flexibility.
Conclusion
We also asked Defra how it would ensure that its approach did not result in the waste of taxpayers’ money. Defra explained that the majority of its transformation programme was focused on business process, how people used business processes, and … Read more
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20 Conclusion
Majority of government digital services fail to meet 'great' standard by 2025.
Conclusion
In June 2022, CDDO published a Roadmap which set out a common cross-government vision for digital and data by 2025. It contained a set of challenging commitments across six strategic areas known as missions, which CDDO told us all departments … Read more
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21 Conclusion
Defra's digital investment funding is inadequate for comprehensive legacy service transformation.
Conclusion
In the 2021 Spending Review, Defra received £871 million for digital investment for 2021–2025, of which £366 million was to address legacy issues and bring its systems up to date. The remainder was for investment in the Future Farming and … Read more
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22 Conclusion
Defra aims to improve 12 key digital services to 'great' standard within existing budgets.
Conclusion
We asked how departments would deliver the ambitions and standards set for digitisation using their existing budgets. Defra was confident it could fulfil the commitments made in the CDDO’s Roadmap and that it would get the 12 services in the … Read more
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23 Conclusion
Defra lacks comprehensive data on the full operational costs of using legacy IT systems.
Conclusion
As part of its review of legacy applications, Defra told us it had decommissioned over 30 IT systems because more modern alternatives were available. It explained that this had improved its internal efficiency and created cost savings. Defra estimated that … Read more
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24 Conclusion
Cross-departmental collaboration demonstrates significant potential for digital synergies and citizen benefits.
Conclusion
We asked CDDO its assessment of government’s approach to digitisation. CDDO told us it had been delighted with the collaboration it had received from government departments as part of putting together the digital change road map. It explained that, while … Read more
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25 Recommendation
Mandate CDDO to map government legacy systems and produce an annual prioritised action pipeline.
Recommendation
In December 2021, we examined challenges in implementing digital change. We concluded that there was no clear plan to replace or modernise legacy systems and data that were critical to service provision but were often old, unsupportable, vulnerable and a … Read more
HM Treasury
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