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The scope of the programme has increased significantly since it began and in 2021 it...
Recommendation
The scope of the programme has increased significantly since it began and in 2021 it was added to the Government Major Projects Portfolio. In August 2022, the Infrastructure and Projects Authority (IPA) rated the programme Red, and recommended that the programme should not proceed to the next phase until HMPO had managed risks to an acceptable level. It made seven recommendations to HMPO, one of which was rated critical and four were rated as essential.38 We asked the Department what progress it had made in addressing the IPA’s recommendations. The Department told us that it had found the recommendations constructive, and that it was making progress on an action plan to address them, although this plan was not yet complete. The Department added that the IPA had recently revisited the transformation programme and had changed the project rating from Red to Amber. The Department said that it will continue to work on the IPA’s recommendations to change the transformation programme’s rating to Green.39 However, we challenged the Department and HMPO on whether the programme would be completed by 2025, given the Department’s performance on other digital projects, such as the Emergency Services Network.40
Government Response
A response document is linked to this report, dated 27 June 2023. Response attribution to this conclusion has not been verified. Read the response document.
Source
Committee
Public Accounts Committee
Report
Forty-Seventh Report - Investigation into the UK Passport Office
06 Apr 2023
HC 738
Addressee Bodies
HM Treasury
Timeline
Recommendation age
3.4 yrs
Report published
06 Apr 2023