Victims of fraud are being failed by Action Fraud, which risks undermining public trust in the police. We are seriously concerned that the failures of Action Fraud in supporting victims of fraud has earned it the nickname “Inaction Fraud”. Many victims feel lost in the system as there is often no response when they make a report to Action Fraud. More than 300,000 victims report their case directly to Action Fraud each year, and a further 600,000 reports come to Action fraud from businesses and industry. But less than 1% of cases received by Action Fraud result in a criminal justice outcome, where an offender is charged or prosecuted for the crime. 6 Progress combatting fraud We are worried that for many people, reporting a fraud may be their only contact with the police, and negative experiences of reporting fraud risks undermining public trust in the police more generally. The Department plans to improve the experience of victims and the level of support provided through a new Action Fraud system, and City of London Police claims it has put victims at the centre of designing the new system. However, this is not expected to be in place until 2024. Recommendation 3: The Department should set out, as part of its Treasury Minute response, how Action Fraud’s replacement in 2024 will improve the way it engages with victims of fraud and updates them about their case and any plans it has to make improvements in the interim.