Action Fraud was launched in 2009 as the national reporting centre for fraud. Victims can report to Action Fraud if they have been scammed, defrauded or experienced cyber crime in England, Wales and Northern Ireland. In 2019, the media reported that victims were being misled and mocked by Action Fraud staff. In 2021, the City of London Police settled a 3-year legal dispute with the service provider due to the service “not fulfilling its expected function in line with the contract”.16 We raised concerns that Action Fraud has been nicknamed “Inaction Fraud” and was seen as a black hole by many victims, who feel lost in the system. We also raised concerns that for many people, being a victim of fraud may be their only touchpoint with the police, and if this is a bad experience, this can affect their perception of how effective police forces are overall. The Department agreed this was a “huge issue” and acknowledged that Action Fraud’s performance had not been good enough. It told us it is investing significantly in Action Fraud as the main interface between individual members of the public who are, or think that they might be victims of fraud, and the policing system.17