More than 300,000 victims report their case directly to Action Fraud each year, and a further 600,000 reports come to Action Fraud from businesses and industry. But less than 1% of cases received by Action Fraud result in an offender being charged or prosecuted for the crime, .18 City of London Police told us that one of the challenges with investigating reports received through Action Fraud was the level of information received from victims. For example, a victim may report a romance fraud where the fraudster claims to be a fictitious soldier serving in the American military and phoning from the US. However, in reality, the name and location given to the victim are not the real name and location, leaving law enforcement with very little information upon which to base their investigation. City of London Police asserted that the solution to this was both a combination of getting better information from victims, and bringing in intelligence from the private sector, technology companies and law enforcement to build a better understanding of how offenders were committing these crimes.19