The Department and the City of London Police are currently in the process of procuring a new Action Fraud system. We questioned them about their plans for the new system and how it will address the current issues. They told us that they were putting victims at the centre of the procurement of the new system and had been getting input from victims to help test the design. They also told us they were creating a user dashboard so victims can track where their case is in the system. City of London Police told us that whilst not all cases are investigated, they often lead to other actions such as taking down a website. It hoped to be able to attribute outcomes to cases as part of the new dashboard to reassure victims that some action had been taken as a result of their report.20 However, the procurement process was ongoing at the time of our evidence session, and the new Action Fraud system was not expected to be in place until 2024.21 16 C&AG’s Report, Figure 10 17 Qq 32, 112 18 Q 46 19 Q 101 20 Qq 32–33, 103 21 Qq 49 12 Progress combatting fraud The capacity of police forces to tackle fraud