The Department acknowledged that while an IT system that allows information to be shared between provider employment advisors and Department work coaches would be “perfect” and is something it would think about for future programmes, it also told us that it had looked to do this previously and decided not to because of concerns about funding, about whether such a system might act as a barrier to innovation, and because of difficulties in ensuring such a system was kept up to date.25 The Department told us that it needs to reflect on how it can ensure the experience is not “lumpy” for participants, and that Restart does not make people “grumpy”.26 The Department also acknowledged that it can do better in setting out the information that needs to be shared between jobcentre and Restart provider and that the warm handover, which was introduced to improve engagement between the jobcentre and the provider, is “not quite where we [the Department] would like it to be”.27 21 C&AG’s Report, paras 1.9, 1.10 22 Q 13; C&AG’s Report, paras 1.10, 1.12 23 C&AG’s Report, figure 4 24 Qq 18–19, 73; C&AG’s Report, para 1.12 25 Qq 19–20 26 Q 13 27 Q 20 The Restart Scheme for long-term unemployed people 13 Monitoring the performance of Restart and evaluating its impact