Earlier in its transformation programme, HMPPS outsourced the role of systems and services integrator to Capita, which involved pulling together suppliers’ work to deliver an end-to-end tagging service.48 In 2017, we examined earlier progress in the programme. We found that this arrangement failed as, in part, the Ministry did not have sufficient transparency of the services being delivered in other parts of the programme. We recommended that the Ministry should ensure that it puts the right skills in place to properly oversee future projects from their outset and keeps them there, particularly those being delivered by private contractors.49 In its response to our report, the Department said it was building a centralised model for its Project Delivery staff which would ensure that it has skilled resources in place for its priority projects.50 Following a dispute with Capita and financial settlement, HMPPS took on the integrator role when it restarted 43 C&AG’s report, para 4.16 44 Qq 22, 73; C&AG’s report, Figure 17 45 Q 88 46 C&AG’s report, paras 4.19 and 4.21 47 Q 83 48 Comptroller and Auditor General, The new generation electronic monitoring programme, Session 2017–2019, HC 242, 12 July 2017, para 10 49 Committee of Public Accounts, Offender-monitoring tags, Fifteenth Report of Session 2017–19, 24 January 2018, HC 458, para 2. 50 HM Treasury, Treasury Minutes, Government Response to the Committee of Public Accounts on the Twelfth to the Nineteenth reports from Session 2017–19, March 2018 Transforming electronic monitoring services 17 its transformation programme in 2017. The NAO found that there were shortcomings in HMPPS’s performance as integrator and it did not intervene early enough to resolve cross- supplier integration issues.51