Government’s slow progress in improving data quality and completeness has hampered its preparedness for this and future pandemics. We have repeatedly highlighted longstanding issues with the quality of data held by government and with its ability to use data effectively to support policy interventions. Our 2019 report Challenges in using data across government noted the lack of government-wide data standards, ageing IT systems, fragmented leadership, and a civil service culture that does not support sharing data across departmental boundaries. For instance, the contact centre that government set up a part of its programme to support those most vulnerable during the first lockdown could not get in touch with around 8 Government preparedness for the COVID-19 pandemic: lessons for government on risk 800,000 individuals due to missing or inaccurate NHS records. The lack of progress on data issues over the years is likely to hinder government’s initiatives to improve preparedness. While government has set up a National Situation Centre which will provide real-time access to the data government needs to respond to emergencies, this will bring limited benefits if the quality of the data collected remains low. If government access to key data—such as social care data—is scaled down following the pandemic, this will further hinder preparedness for future emergencies. Recommendation: The Cabinet Office should set out its assessment of the areas in which the data collected by the National Situation Centre are in greatest need of improvement and what it plans to do to implement those improvements. As part of this response, government should set out how it plans to retain access to the social care data required to respond to future pandemics. Government preparedness for the COVID-19 pandemic: lessons for government on risk 9 1 Lessons on risk management and communication