We also asked the Department how it communicates with members of the public who raise concerns about potential cases of fraud, in particular what it tells them about how the cases have been resolved. The Department acknowledged the importance of ensuring that people feel raising a concern is worthwhile, and agreed to consider what more it might be able to do.51 It subsequently wrote to tell us that, where a fraud referral was received, it confirms receipt and explains that no details on the outcome of the case can be provided. It said that, generally, it cannot provide updates as there is no lawful basis to disclose this information to a third party. The Department 43 DWP report (on accounts), para 28 44 DWP report (overpayments), para 17 45 Committee of Public Accounts, DWP Customer Service and Accounts 2023–24, Sixth Report of Session 2024–25, HC 354, 31 January 2025, para 5 46 Q 41 47 Q 40 48 Qq 14, 40 49 Q 14 50 Q 40 51 Qq 44-46 14 noted, however, that it was sympathetic to the points we had raised, and committed to explore what was possible within the confines of the legislation and to update us when it had done so.52 Carer’s Allowance