13
Acknowledged
The Department explained that it is planning to evaluate the impact of its new schemes,...
Conclusion
The Department explained that it is planning to evaluate the impact of its new schemes, beginning with the Kickstart programme, building on the evaluation work it completed for its previous schemes, which informed its current programme.34 We heard that the Department expects to use methodologies that allow it to separate the effect of its support from the other factors that might have impacted a person’s employment outcome. The Department told us, however, that producing the final results of evaluations of this nature would take several years.35 The Department’s evaluations of its existing employment support programmes for disabled people are already behind schedule.36 The Department told us that that some of its randomised control trials, where it tries to assess the impact of its employment support, could not be carried out during the pandemic, so have been paused. The Department told us that this was the case for both the Work and Health Programme, which offers support to disabled people and the long term unemployed, and the Intensive Personalised Employment Support scheme, which offers 27 Q 17; C&AG’s Report, pg 14 28 Q 17 29 C&AG’s Report, Appendix 2 30 Q 18; C&AG’s Report, pg 44 31 Q 18 32 Q 21 33 Letter from the Permanent Secretary to the Chair, 5 July 2021 34 Qq 51–52 35 Q 36 36 Q 52; C&AG’s Report, Supporting disabled people to work, Session 2017–19, HC 1991, 28 Month 2019, Fig 12 DWP Employment support 13 personalised employment support for people with disabilities and complex needs.37 The Department said that it was “trying to work out another way of doing the same evaluation”.38 Following the session, the Department wrote to us saying that findings from an externally commissioned evaluation on the Work and Health Programme are expected in Summer 2022, and a synthesis report on an evaluation of the Intensive Personalised Employment Support scheme is expected in 2023.39
Government Response Summary
The government's response acknowledged the importance of evaluation and outlined ongoing work to assess work coach effectiveness and individual policies, with findings expected throughout 2022. However, it did not directly address the committee's observation about delays in existing evaluations or the long timelines for future scheme evaluations.
Government Response
Acknowledged
Government Response
Acknowledged
HM Government
Acknowledged
7.1 The government agrees with the Committee’s recommendations. Target implementation date: December 2022 7.2 The department systematically gathers feedback on customer satisfaction through its Customer Experience Survey, which it carries out annually. This measures customers’ satisfaction and experiences with the services of the department. 7.3 COVID-19 prevented the completion of fieldwork for the 2019-20 Customer Experience Survey, meaning there is no annual level data to report for that year. The 2020-21 Customer Experience Survey report is near completion, and the department is expecting the results to be published in Spring 2022. 7.4 Published results from previous Customer Experience Surveys have shown around seven in ten claimants who used Jobcentre Plus services reported that they were satisfied with the help to find employment. 7.5 As reported in the department’s 2020-21 Annual Report and Accounts, 89% of benefit customers said they were satisfied with the department’s services based on the first three quarters of the Customer Experience Survey. 7.6 The department has work underway, in terms of further evaluation of how effectively work coaches provide employment support. Part of the focus of this work is on developing the evidence base on how the core regime is and has been delivered during the COVID-19 pandemic. The department also has plans to explore the wider support offer through programmes introduced as part of the Plan for Jobs ‘as a system’ to inform the department’s future delivery strategy. 7.7 As well as looking at the whole system, several pieces of research are being undertaken to support understanding of the effectiveness of individual policies, such as work search reviews and employment programmes offered through Jobcentre Plus. Timescales for these pieces of work are still to be finalised but findings are expected to start becoming available throughout 2022.
Source
Committee
Public Accounts Committee
Inquiry
DWP Employment Support
Report
Fifteenth Report - DWP Employment support
08 Sep 2021
HC 177
Addressee Bodies
HM Treasury
Timeline
Recommendation age
4.9 yrs
Report published
08 Sep 2021