The Department noted that this was part of a wider pattern whereby those involved with the programme wanted to present a positive direction for the programme to senior management at a time when the programme was struggling in 2017 and 2018.14 This resulted in a failure to be open and transparent about delays.15 As a result, information about the progress of the programme was not passed up the line as required. This led to the Department not deciding to reset the programme until 2019, which in turn has resulted in additional costs.16