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HMRC told us that it spends too much of its IT budget on maintaining its...
Conclusion
HMRC told us that it spends too much of its IT budget on maintaining its legacy estate and not enough on investment for the future and modernisation. The Department will seek funding opportunities, such as Spending Reviews, to modernise its systems. HMRC’s experience of implementing the COVID-19 schemes showed the importance of having up-to-date technology and data in overcoming any constraints in supporting those in need.60 Of the extra costs incurred by HMRC on COVID-19-related work, as of 11 September 2020, the largest element was the cost of IT at £53.2 million (80%).61 HMRC highlighted self-employed taxes as an area where data and technology infrastructures had not kept pace with developments since they were put in place in the mid-1990s.62
Government Response
A response document is linked to this report, dated 26 March 2021. Response attribution to this conclusion has not been verified. Read the response document.
Source
Committee
Public Accounts Committee
Inquiry
HMRC performance in 2019-20
Report
Thirty-Sixth Report - HMRC performance 2019–20
20 Jan 2021
HC 690
Addressee Bodies
HM Treasury
Timeline
Recommendation age
5.6 yrs
Report published
20 Jan 2021