Bus passenger experience is variable across the country in part due to patchy implementation of technology. The Department’s open data system should enable bus passengers to access real-time information for any bus in England, but this does not match bus users’ experience. Only 16% of respondents to a recent bus user survey had access to live updates at their bus stop. Some areas have introduced QR codes at bus stops to facilitate access to real-time information on bus locations. Others are using technology to prioritise buses at busy junctions. The Department has supported trials of demand-responsive transport in 17 rural areas, where smaller buses or taxis provide a link from villages into local towns, with users requesting journeys via an app. There are opportunities to use technology to improve bus services for everyone, but care must be taken to prevent digital exclusion. 6 recommendation The Department should, within six months, write to the committee explaining how it is helping all local transport authorities implement improvements for bus passengers through better use of technology. 7 1 Approach to funding bus services and monitoring outcomes achieved Introduction