50th Report - Local bus services in England
Select Committee
Public Accounts Committee
HC 892
29 October 2025
No response data available yet.
Government response
Treasury minutes: Government response to the Committee of Public Accounts on the Fiftieth report from Session 2024-26 · published 19 Jan 2026
Recommendations & Conclusions
29 results
2
Conclusion
Update committee on progress towards consolidated, long-term bus sector funding, ensuring rural spending
Conclusion
The Department’s funding for buses has been short-term, fragmented and poorly targeted, hindering effective investment in the sector. Over the period 2019–20 to 2024–25, the Department provided funding to the bus sector via 13 different grant schemes. Most of these …
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3
Conclusion
Finalise bus service performance measures and develop evaluation plan for interventions
Conclusion
The Department does not know how it will measure local transport authorities’ performance on bus services. Bus service performance varies significantly across the country, yet the Department does not have the data it needs to identify under-performing areas and help …
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4
Conclusion
Support local authorities to understand bus operating models, learning from franchising pilots
Conclusion
The Department has not yet provided local transport authorities with the information they need to understand the relative merits of different bus operating models, including franchising. Franchising (whereby local transport authorities take on more responsibility for bus services and award …
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5
Conclusion
Explain targeted skills support and share best practices via Bus Centre of Excellence
Conclusion
The Department could do much more to support local transport authorities with the skills they need and to help them apply relevant good practice. Local transport authorities’ capacity and capability to deliver bus service improvements is not good enough. In …
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6
Conclusion
Detail barriers for elderly and disabled bus users, promoting concessionary pass uptake
Conclusion
The Department does not understand why elderly and disabled people are using buses far less than they used to. The Department could not adequately explain to us why elderly and disabled people have not returned to buses to the same …
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7
Conclusion
Explain how local authorities are implementing bus passenger improvements through technology
Conclusion
Bus passenger experience is variable across the country in part due to patchy implementation of technology. The Department’s open data system should enable bus passengers to access real-time information for any bus in England, but this does not match bus …
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1
Conclusion
Report examines local bus services in England, excluding London
Conclusion
On the basis of a report by the Comptroller and Auditor General, we took evidence from the Department for Transport (the Department) on local bus services in England outside London.1 This report excludes bus services in London, which has for …
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8
Conclusion
Rural bus service recovery remains challenging, requiring LTA-led improvements
Conclusion
We asked the Department what action it is taking to support rural areas which have seen significant cuts to bus services and poor performance, leaving would-be passengers stranded.13 The Department acknowledged that the recovery in bus usage was particularly challenging …
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9
Conclusion
UK bus services perform poorly, demonstrating inadequate connectivity and significant economic costs.
Conclusion
Bus services in the UK perform poorly compared to those in other European countries. Fewer people can reach local city centres within 30 minutes than the European average. This poor connectivity costs the UK economy more than £23 billion per …
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10
Recommendation
Department's vision for bus services remains vague regarding specific improvements and timelines.
Recommendation
We asked the Department what good performance looks like and when bus services will get there. The Department told us that the bill it is, at time of writing, sponsoring through Parliament sets out a clear vision for the bus …
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11
Recommendation
Fragmented short-term bus grant schemes hinder effective investment by operators and authorities.
Recommendation
Over the period 2019–20 to 2024–25, the Department provided £5.9 billion of funding to the bus sector via 13 different grant schemes. Most of these were short term, which hindered effective investment in the sector by bus operators and local …
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12
Recommendation
Bus funding reform proceeding slowly for 12 years, with further delays anticipated.
Recommendation
We are concerned about the slow pace of reform to date.24 The Department has been attempting to reform its main bus grant to operators for 12 years.25 The Department told us it had been overtaken by events and had wanted …
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13
Recommendation
Competitive bus grant allocation leads to unequal funding, failing to consider rurality.
Recommendation
The Department’s decision to allocate some grants competitively has meant funding per person varied significantly. On average, mayoral combined authorities received significantly more bus service improvement funding (£34 per person) than county councils (£19 per person).27 We asked the Department …
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14
Recommendation
Unring-fenced bus grants face risk of diversion from intended services by local authorities.
Recommendation
The financial pressures on local authorities are such that the Department cannot be sure its bus grants to local areas will be spent on bus services if they are not ring-fenced. We asked the Department how it plans to ensure …
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15
Recommendation
Department's inadequate monitoring hinders identification and support for under-performing bus service areas.
Recommendation
Local transport authorities achieve very different levels of bus service and the Department’s lack of monitoring means it cannot identify under-performing areas and help them improve.31 The Department does not have standard measures or defined outcomes for reliability, affordability, frequency …
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16
Recommendation
Department's evaluation programme lacks outcomes focus, providing poorly defined and unhelpful data.
Recommendation
The Department’s evaluation programme is focused on specific funding streams, rather than on the outcomes it wants to achieve. Its most recent attempt to collect data to understand the impact of its funding interventions was poorly defined and did not …
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17
Conclusion
Bus franchising requires significant time and cost, considerably exceeding Departmental estimates.
Conclusion
The Department of Transport is encouraging more local transport authorities to consider franchising their bus services. Franchising, whereby local transport authorities take on more responsibility for bus services and award contracts to private operators, gives local transport authorities more control …
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18
Recommendation
Department remains complacent about significant financial risks of bus franchising for local authorities.
Recommendation
We were concerned the Department was being complacent about the significant level of financial risk for individual local transport authorities if they opt for franchising. The Department told us that some of the transition costs in Greater Manchester would have …
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19
Conclusion
Local transport authorities lack capacity and capability for bus franchising models.
Conclusion
We asked the Department whether local transport authorities had sufficient information to know what the right delivery model is for their local area.42 The Department said its role is to help local authorities understand the options and acknowledged that many …
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20
Recommendation
Enhanced partnerships demonstrate mixed success in improving bus services in rural areas.
Recommendation
We asked the Department whether the only way to deliver benefits to passengers was to pursue franchising, with the associated transfer of risks from the private to the public sector. The Department clarified that local transport authorities must choose between …
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21
Recommendation
Local transport authorities' capacity for delivering bus services remains under significant strain.
Recommendation
Local transport authorities have had to scale back their transport planning and delivery capacity to focus on statutory functions such as social care. Further devolution and moves to franchising will considerably increase pressure on their capacity and capability to deliver …
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22
Recommendation
Target Bus Centre of Excellence support to specific outcomes and most-needed skills.
Recommendation
The Department established the Bus Centre of Excellence in 2023 to support the capability needs of the bus sector, providing free training courses and seminars to share skills and good practice for local government and bus sector staff.52 While we …
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23
Recommendation
Department lacks insightful analysis explaining disparities in bus service performance across areas.
Recommendation
The Department’s focus, in what it told us, was on the best-performing local transport authorities around the country. This was at odds with experience in our constituencies, sometimes even in neighbouring counties.54 We questioned why there was such disparity in …
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24
Conclusion
Reduced bus usage by older and disabled people is not assured as genuine choice.
Conclusion
Older and disabled people are taking far fewer bus journeys than other passengers relative to pre-COVID bus usage; the number of concessionary journeys by older and disabled passengers is 29% lower than before COVID. The Department explained that fare paying …
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25
Recommendation
Disabled people face persistent barriers to bus use due to inaccessible information and infrastructure.
Recommendation
Disabled people face persistent barriers to bus use, including lack of accessible travel information at bus stops and on-board, inaccessible ticketing systems and bus doors, as set out in evidence submitted by Transformative Transport Service Design Initiative.59 Further evidence from …
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26
Recommendation
Department acknowledges poorer bus experience for disabled people, with accessibility measures underway.
Recommendation
The Department acknowledged that disabled people have a poorer experience on buses and that it needs to do more. It told us about its various measures to help improve accessibility, such as supporting operators to implement improvements to audible and …
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27
Recommendation
Roll-out of real-time bus information faces challenges despite open data compliance.
Recommendation
Technology could vastly improve bus passengers’ experience on England’s buses. For example, providing live updates on when a bus will next be stopping would reduce uncertainty and help passengers plan their journeys.65 We asked the Department what it is doing …
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28
Recommendation
Technological improvements like bus prioritisation and integrated ticketing enhance the bus passenger experience.
Recommendation
Other technological improvements which local areas have made include bus prioritisation and ticketing. Nottingham and Derbyshire are using interactive signalling to prioritise buses at busy junctions.69 Speeding up bus journeys can also be achieved by simplifying ticketing. The Department told …
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29
Conclusion
Digital exclusion poses challenges for demand-responsive transport uptake and cost-effectiveness.
Conclusion
One digitally enabled service the Department has been supporting in 17 rural areas is demand-responsive transport, where smaller buses or taxis provide a link from rural areas into local towns. Passengers use an app to request journey times in advance.72 …
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