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Disabled people face persistent barriers to bus use due to inaccessible information and infrastructure.

Recommendation
Disabled people face persistent barriers to bus use, including lack of accessible travel information at bus stops and on-board, inaccessible ticketing systems and bus doors, as set out in evidence submitted by Transformative Transport Service Design Initiative.59 Further evidence from Later Life Ambitions explains how cuts to bus services have contributed to older people losing their independence.60 We asked the Department about the accessibility of wider bus infrastructure beyond vehicles, for example how easy it is to get to bus stops, and on or off the bus. The Department told us it is developing bus network accessibility plans and that it will build its accessibility data into its outcomes framework to drive improvements. We also heard that it is exploring whether it can include information on the accessibility of bus stops in journey planning data.61
Government Response

A response document is linked to this report, dated 19 January 2026. Response attribution to this conclusion has not been verified. Read the response document.

Addressee Bodies
HM Treasury
Timeline
Recommendation age 0.9 yr
Report published 29 Oct 2025