The Department acknowledged that disabled people have a poorer experience on buses and that it needs to do more. It told us about its various measures to help improve accessibility, such as supporting operators to implement improvements to audible and visible route and destination announcements.62 We raised the issue of conflicting requirements for pavement space from different user groups, for instance cyclists, pedestrians and bus passengers, with ‘floating’ bus stops being a particular example of this. The Department told us that decisions on whose needs to prioritise should be taken at a local level.63 We note the Department, at time of writing, is sponsoring a bill through Parliament which includes a section on the provision and design of ‘floating’ bus stops.64 Using technology to improve services