In order to ensure a smooth transition from MyCSP to Capita it is important that appropriate consideration is given to the rights of staff members transferring across. MyCSP staff who are members of the PCS union have been on strike over the summer in protest at the lack of PCS involvement in Transfer of Undertakings (Protection of Employment) (TUPE) negotiations. MyCSP told us that the PCS union is not recognised by MyCSP for collective bargaining or otherwise, which it states is due to MyCSP being a part-mutual organisation with an elected, formal employee works council which is involved in negotiating terms, conditions and pay. It did, however, state that there were ongoing discussions between itself, Capita, the Cabinet Office and PCS about this issue. The Cabinet Office acknowledged these discussions too, while claiming that given it was not the actual employer it could merely advise and support where appropriate. It does however list staff retention as a key risk to be managed as part of the transition and identified staff shortages as being partly responsible for performance failures in 2024 and the decline in contact centre response times. recommendation The Cabinet Office should set out in its Treasury Minute response what its approach is to ensure that suppliers that it contracts with are committed to giving adequate recognition to the voice of employees, for example, through union recognition.