On 24 June 2025, MyCSP staff who are members of the PCS union announced six weeks of strike action planned to take place in the period preceding the transition in protest at the lack of PCS involvement in Transfer of Undertakings (Protection of Employment) (TUPE) negotiations.34 TUPE regulations are intended to protect employees’ rights when they transfer to a new employer. MyCSP said that the decision to award the contract to Capita had driven uncertainty among staff and increased turnover rates. The Cabinet Office lists staff retention as a key risk to be managed as part of the transition35 and identified staff shortages as being partly responsible for performance failures in 2024 and the decline in contact centre response times.36