We asked why operational capability is so important for government. The ODP told us about the important roles its members have in serving citizens, such as in jobcentres, the Passport Office and dealing with planning applications. The ODP explained that the getting the right capability at all levels, from front line staff to senior leaders, was the first stage along the way towards outstanding public services.10 Departmental Heads of Profession from the Home Office and the Ministry of Housing, Communities and Local Government (MHCLG) provided examples of how the ODP was supporting them to deliver services, such as by providing capability frameworks and training courses for them and their staff.11