10

Martin Lewis told us that differing social tariff levels also make it difficult for consumers...

Conclusion
Martin Lewis told us that differing social tariff levels also make it difficult for consumers in financially vulnerable circumstances to compare companies’ offers and identify the best deals for themselves.25 Social tariffs are not always visible on Ofcom-accredited price comparison websites, making it difficult for customers to understand the benefits of social tariffs when making a decision to switch.26 Ofcom told us that it would consider talking to price comparison sites about making social tariffs more visible.27 18 Qq 10, 94 19 Qq 2, 11 20 Qq 2, 11 21 Q 18 22 Qq 8-10, 92 23 Independent Water Commission - Final Report, 21 July 2025, p.7; Q 11 24 Q 20 25 Q 11 26 Q 10 27 Q 80 11 Customers’ notification to companies of vulnerable circumstances
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Report published 11 Sep 2026