In the energy and water sectors, companies maintain the Priority Services Register (PSR) to provide support to customers with additional communication, safety and access needs.28 Ofgem and Ofwat have encouraged companies in their sectors to increase take-up of the PSR by customers.29 Take-up of the PSR has increased over time: in energy, it increased from 16% in 2016–17 to 34% of customers in 2024–25; in water, it increased from 2% in 2019–20 to 13% of all households in 2024–25.30 However, take-up in water remains well below Ofwat’s estimate that half of households could be eligible.31 A survey reported by Citizens Advice in 2026 found that public awareness of the PSR remains low.32