The departments have not always launched schemes before gaining a clear understanding of issues facing affected communities. On the Horizon Shortfall Scheme, Post Office Limited initially expected only a few hundred applicants but by the initial claim deadline of November 2020 it had received 2,417 applications.33 Post Office Limited could not afford the total amount of compensation due at this point, which led it to pause the processing of claims.34 The scheme then reopened after this deadline and subsequently received over 10,000 more applications.35 On the Windrush Compensation Scheme, the Home Office announced changes to the scheme design in December 2020, following criticism about the scheme’s performance from Parliament and representatives of victims, and feedback from caseworkers. Changes included launching a £500,000 Windrush Community Fund to raise awareness of the Windrush schemes and address a widespread lack of trust in the Home Office that was deterring some people from claiming.36