Representatives of victims have expressed a need for greater transparency and clarity about how long the claims process is expected to take, and have been critical about the lack of information provided to victims about how long they might wait for an offer or how their claims were progressing.70 Despite the Infected Blood Compensation Scheme and the Windrush Compensation Scheme providing claimants with a single point of contact to support them and provide continuity during the claims process, representatives of victims still reported needing more clarity about how long a claimant can expect to wait and better communications during the process.71 Representatives of claimants to the Horizon Compensation Schemes also told the NAO that a lack of communication about how individuals’ claims are progressing causes significant stress and anxiety for people during the process.72