The Bank emphasised that “the one-team approach was absolutely key [ … ] with Accenture and technology, but also [ … ] the [RTGS] operators”. It saw co-locating business and technology specialists with Accenture staff as vital to break down potential silos and support joint delivery: “enabling the technical specialists to see what the live operators were doing on a day-to- day basis”.51 Collaborative working was supported through the contract, which set out agreed ways of working, and through arrangements where both the Bank and Accenture were represented in key programme roles to support joint decision making.52 Securing benefits from the programme