8
Deferred
Recruitment and retention challenges contribute to work coach shortfalls in jobcentres.
Conclusion
The Department has also had fewer work coaches than it has had funding for, which it attributed to factors such as challenges with recruiting and retaining staff. The turnover rate for the Department’s executive officers working in jobcentres, including work coaches, was 8.5% in 2023–24.12 The Department told us that it takes a national and local approach to recruitment, including using local employment forums and specialist websites.13 The Department told us it tended to see higher attrition in those areas where there are buoyant labour markets.14 It explained that retention issues were around salaries and the availability of other roles locally.15 It cited examples of what it is doing to improve retention, including through performance management to make sure that teams know what is expected of them, and leadership development so that teams feel invested in.16
Government Response Summary
The government agrees with the observation and states it will develop a strategic workforce plan within 12 months, with a target implementation date of Summer 2026, to support a new Jobs and Careers Service.
Government Response
Deferred
Government Response
Deferred
HM Government
Deferred
2.1 The government agrees with the Committee’s recommendation. Target implementation date: Summer 2026 2.2 The department’s current Workforce Plan is based on existing funding arrangements and policy principles. The Workforce Plan is not a static document and is reassessed throughout the year. 2.3 As part of the Jobs and Careers Service Programme the department will develop a strategic workforce plan, within the next 12 months, to support the transition to the new organisation, reflecting updated policy principles that have been agreed. Whilst the final design is still evolving, the plan the department will develop will be based on the best understanding of the future state, allowing it to anticipate workforce needs and remain flexible as the organisation continues to take shape. Throughout this period, the department will continue to have a focus on ensuring appropriate levels of Work Coach resourcing in line with the Treasury’s allocated funding and departmental priorities.
Source
Committee
Public Accounts Committee
Inquiry
Jobcentres
Report
36th Report - Jobcentres
02 Jul 2025
HC 823
Addressee Bodies
HM Treasury
Timeline
Recommendation age
1.1 yr
Report published
02 Jul 2025