24
Accepted
New trials for claimant support model currently underway, with results expected 2025-2026.
Conclusion
The Department is working to enhance its evidence base and explore the impact of potential changes to its support model. It has carried out research to identify which aspects of work search review meetings between work coaches and claimants make them effective, including the effectiveness of different means of interaction for different groups of claimants. Where possible using randomised control trials, the Department is also assessing alternative arrangements for delivering its services. Specifically, it is testing the impact on outcomes for claimants when it allows work coaches to choose the channel of communication (face to face, telephone or video) for their weekly meetings with claimants, and when it reduces the frequency of appointments for some claimants in the first 13 weeks from weekly to three-weekly. The Department expects the results of these trials to be available between June 2025 and November 2026.52
Government Response Summary
The government agrees and states the recommendation is implemented, affirming its commitment to refreshing its evidence base through ongoing Universal Credit trials, with findings to be published by the end of 2026.
Government Response
Accepted
Government Response
Accepted
HM Government
Accepted
4.1 The government agrees with the Committee’s recommendation. Recommendation implemented 4.2 The department is committed to refreshing its evidence base and recently published its Evidence and Evaluation Strategy 2025. Goal 1 outlines how research and evaluation will inform our Labour Market reforms. 4.3 The Get Britain Working White Paper outlined that the department is running two Universal Credit trials to understand the impact on claimant employment outcomes of: • work search review meetings using different channels, • fewer work search review meetings for the first 13 weeks. 4.4 The trials are being evaluated via impact and process evaluations. Findings will be published by the end of 2026, after trials have completed and supporting analysis has taken place. Consideration will then be given to how the department can continuously learn, to deliver future service improvements and efficiencies as part of a wider Jobs and Careers Service Evaluation Strategy, which is under development.
Source
Committee
Public Accounts Committee
Inquiry
Jobcentres
Report
36th Report - Jobcentres
02 Jul 2025
HC 823
Addressee Bodies
HM Treasury
Timeline
Recommendation age
1.1 yr
Report published
02 Jul 2025