As many as 3 million people may have been affected by the cladding crisis. The NAO found that residents continue to suffer ongoing financial and emotional consequences. In its written evidence to us, End Our Cladding Scandal (EOCS) told us that the lives of thousands of ordinary people had been drastically altered through no fault of their own. It noted that everyone deserves a safe home in which to live, work, care for their families and make plans for their future, but that “hundreds of thousands of people remain trapped in unsafe and unsellable flats, fighting years–long attritional battles just to know when their home will be made safe and whether it will bankrupt them”. It also told us that the PAS 9980 approach resulted in a range of issues, including “endless delays” to work starting due to disputes over the scope of the work and what constituted tolerable risk.38