In 2023, MHCLG launched a Code of Practice to support improved communications during remediation. The HBF and the NHF told us that developers and social housing providers had agreed to follow the code. EOCS told us the code was “a long time coming” and had been heavily revised at the last minute. It told us that information on routes to recourse —where residents can go if the contractor is not doing what they need to on–site—had been taken out. EOCS told us due care was not always given to safety on building sites during remediation works and said that the fire on a construction site in Dagenham in August 2024 had been the first serious demonstration of the risks to residents when there is not enough care about safety. EOCS described inconsistent practice of the code, no real oversight, queried whether it was mandatory or advisory and highlighted a lack of awareness of the code among people they speak to.45