In 2023, the Department introduced the Public Charge point Regulations to address these concerns. These are being introduced over two years to November 2025, but most are already in force. Regulations that are in force include: • Making prices clearer and easier to compare by requiring the maximum price for a charging session to be displayed in a consistent format across charge points • Making it easier to pay, by requiring all rapid charge points and new charge points of 8Kw and above to have contactless payments, and all charge points must have free 24/7 helplines • Improving the reliability of charging, by introducing a requirement that all rapid charge points must meet a 99% reliability standard. • Charge points must provide a range of live data to motorists including where they are located and whether they are available to use, which the Department stated can be aggregated by third party companies to help drivers locate charge points.42