30
DWP's Targeted Case Reviews fell short of expected UC fraud and error savings.
Conclusion
DWP set out its current plan to tackle fraud and error in its strategy Fighting Fraud in the Welfare System, published in May 2022. Its initiatives include a programme of Targeted Case Reviews to verify around 8 million existing UC claims.61 During 2023–24, Targeted Case Reviews delivered savings of £90 million, falling short of DWP’s expected savings of £115 million.62 52 C&AG’s Report (customer service), para 2.18 53 C&AG’s Report (customer service), para 2.12 54 C&AG’s Report (customer service), para 1.7 55 C&AG’s Report (customer service), paras 2.26, 2.27 56 Q 49 57 DCSA0001 58 C&AG’s Report (on accounts), para 13 59 C&AG’s Report (on accounts), para 14 60 C&AG’s Report (on accounts), para 16 61 C&AG’s Report (on accounts), para 32 62 C&AG’s Report (on accounts), para 33 15
Government Response
A response document is linked to this report, dated 6 May 2025. Response attribution to this conclusion has not been verified. Read the response document.
Source
Committee
Public Accounts Committee
Report
6th Report - DWP Customer Service and Accounts 2023-24
31 Jan 2025
HC 354
Addressee Bodies
HM Treasury
Timeline
Recommendation age
1.6 yrs
Report published
31 Jan 2025