Network Rail told us about its good, constructive relationships with trade unions which have allowed it to achieve workforce efficiency and productivity savings of around £775 million.53 They provided examples of headcount reductions from losing around 2,500 managers, work reductions whereby technology means they no longer use people for certain tasks, and improvements in productivity through changes to terms and conditions.54 47 C&AG’s Report, para 2.5 48 C&AG’s Report, para 8 49 Q 43 50 Qq 65, 95, 98 51 Correspondence from Department for Transport, 7 May 2024 52 RTP0002 53 Q 80–83 54 Qq 82, 84, 87 Rail reform: The rail transformation programme 15